To register a complaint regarding any substance abuse treatment facility in New Jersey, you may call (877) 712-1868, toll free, from 8:30 a.m. to 4:30 p.m., and speak with your county's coordinator. After normal business hours, you may leave a message and your call will be returned by a coordinator the next business day.

If you wish to remain anonymous, you may. However, it is preferable that you leave a first name and phone number so that a Coordinator will be able to contact you with any questions. Your anonymity will be protected. Your name will not be revealed to the facility unless you give permission to do so, and we will not leave a message on your phone unless you indicate that it is okay to do so.

When an individual has any concerns about patient care and safety in the hospitals, the following steps should be taken:

1)  Contact the patient's unit team leader or program coordinator
2)  Contact the section chief of the unit
3)  Contact the patient representative

If these steps do not address the concerns, the individual is encouraged to contact the chief executive officer of the respective hospital:

To report patient abuse at a state hospital, call the Patient Services Compliance Unit (PSCU) at (888) 490-8413.

If the concerns cannot be resolved through the hospital, the individual is encouraged to contact The Joint Commission by either calling 1-800-994-6610 or sending an e-mail to: complaint@jointcommission.org.