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EVV, or Electronic Visit Verification, is a web-based system that verifies when provider visits occur and documents the precise time services begin and end. It ensures that people receive their authorized services.  This new technology is now required by federal law for certain services provided through NJ FamilyCare. EVV captures six required data elements for each visit.

The six required data elements of EVV are:

  1. Type of service performed;
  2. Individual receiving the service;
  3. Date of the service;
  4. Location of service delivery;
  5. Individual providing the service;
  6. Time the service begins and ends.


View August 24, 2023 Webinar: EVV Phase 2 Provider Training Session 1 HERE

View September 14, 2023 Webinar: EVV Phase 2 Provider Training Session 2 HERE


  1. NJ EVV Provider Assistance Inquiry Form*Click Here*
  2. EVV Live-In Worker Attestation Form
  3. North Star Principles
  4. NJ EVV Fact Sheet
  5. NJ EVV Frequently Asked Questions
  6. Federal EVV Mandate
  7. EVV Overview Webinar 10-10-20
  8. Presentation to the NJ EVV Steering Committee 10-6-20
  9. Presentation to the Homecare and Hospice Association 10-7-2020
  10. NJ EVV Stakeholder Engagement
  11. CSOC Member and Family FAQ
  12. CSOC Provider EVV Newsletter August 2021
  13. DDD Providers: EVV Information Webinar #1
  14. DDD Providers: EVV Information Webinar #2
  15. DDD Providers: CMS Service Code Communication
  16. DDD Providers: Compliance Communication
  17. DDD Providers: Introduction and Survey Letter
  18. EVV Billing Flow for All Plans/All Solutions
  19. HHAeXchange Provider Billing Flow
  20. CareBridge Provider Billing Flow
  21. Third Party Provider through HHAX/CareBridge Flow
  22. View May 24, 2021 HHAeXchange Webinar: The Complete EVV Lifecycle of an EVV Compliant Visit for Providers using HHAX as an EVV Solution HERE
  23. View May 25, 2021 HHAeXchange Webinar: A Day in the Life of an EVV Third Party EDI Provider HERE
  24. View July 8, 2021 1:00-2:00PM Webinar: EVV Provider June Newsletter Walkthrough & Attestation Demo: Session 1 of 2 HERE
  25. View July 12, 2021 1:00-2:00PM Webinar: EVV Provider June Newsletter Walkthrough & Attestation Demo: Session 2 of 2 HERE
  26. View EVV Home Health Care Services Provider Newsletter Walkthrough newsletter (Volume 32/Number 20) regarding in-scope service codes, provider onboarding and implementation expectations, and compliance requirements for January 1, 2023.
    Please access the presentation: HERE
    Please access the recorded presentation: HERE Passcode: +X*d1I!f

EVV allows providers to confirm that services were actually delivered using a variety of electronic methods like a phone call, smart phone application, or a free EVV device in the home.

The Division of Medical Assistance and Health Services (DMAHS) implemented an EVV system that meets state and federal requirements with broad public support and a strong and enthusiastic stakeholder process.

The state completed the vendor selection process and issued an official contract award to HHAeXchange, a statewide EVV vendor. New Jersey operationalized the EVV system on January 1, 2021 for these services: Personal Care Assistance, MLTSS Home-Based Supportive Care, DDD Individual Supports, DDD In-Home Respite, and DDD Community-Based Supports. Effective July 1, 2021, EVV data is required for claims payment.

If you receive one of these services, it is important to know that DMAHS is working hard to make sure this new federal requirement does not cause problems for you. Your care is always the first priority. DMAHS is committed to the EVV North Star Principles, ensuring there is no impact to your care and that your data is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA). EVV does not track your location, change how you receive care, or adjust the type of care you receive.  EVV does track the location of the provider when they arrive to begin working with you and when the provider ends their work time with you.

Provider agencies are responsible for collaborating with DMAHS, HHAXeXchange, and Managed Care Organizations to ensure members are fully informed and educated as EVV is implemented.

To submit questions or concerns about EVV, please email New Jersey’s EVV Mailbox at: DMAHS will monitor the mailbox and respond to inquiries.

For questions and issues directly related to HHAeXchange, please contact the NJ support team at: or (866) 245-8337.

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