Patient Services Compliance Unit (PSCU)
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1 - (888) 490-8413
To register a complaint, please call and leave a message
24 Hours Per Day, Seven Days a Week
Toll-free Hotline to Report Suspected Patient Abuse and/or
Professional Misconduct
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PARA LOS INDIVIDUOS QUE NO HABLEN INGLÉS, LA UNIDAD DE CUMPLIMIENTO CON LOS SERVICIOS A LOS PACIENTES USA LOS SERVICIOS DE INTERPRETACIÓN POR TELÉFONO.
WHAT IS REPORTED?
Patient abuse (including verbal and/or physical abuse), neglect, and professional misconduct at any of the psychiatric hospitals operated by the New Jersey Division of Mental Health and Addiction Services (Ancora Psychiatric Hospital, Trenton Psychiatric Hospital, Ann Klein Forensic Center, Greystone Park Psychiatric Hospital).
WHO MUST REPORT?
All hospital employees. Reports will also be accepted from patients and visitors.
WHEN/WHO DO I REPORT TO?
IMMEDIATELY to the charge person on the unit and to your supervisor (if you are a hospital employee), and finally, to the Patient Services Compliance Unit within the State Division of Mental Health and Addiction Services at 1-888-490-8413.
The report to the Patient Services Compliance Unit must be made as soon as possible, but NO LATER THAN 24 HOURS AFTER HAVING REASONABLE CAUSE TO SUSPECT OR BELIEVE THAT A PATIENT HAS BEEN ABUSED OR THAT A CLINICAL TREATMENT STAFF OR DIRECT CARE STAFF IS ENGAGED IN PROFESSIONAL MISCONDUCT.
