The State of New Jersey
NJ Department of Banking and Insurance



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Health Insurance Education: Rate Review Process and Consumer Resources

The Rate Information & Oversight (RIO) program was established within the New Jersey Department of Banking and Insurance (DOBI) to allow for transparent coordination of consumer information with regard to rates, which are sometimes referred to as premiums.

This program allows actuarial staff to:

  • Create and distribute educational material for consumers;
  • Respond to inquiries from consumers about rates for various forms of health insurance, including comparison of rates;
  • Monitor public comments on rates and rate filings;
  • Respond to rate complaints; and
  • Monitor the quality of information filed by the carriers.
If you have any questions or comments on the information provided here, please send your e-mail to:

Note: E-mails sent to this address will generate an automated response. This e-mail address is for consumers to provide FEEDBACK and COMMENTS only on proposed or actual rate increases for Individual Health Care (IHC) or Small Employer Health Benefits (SEH) insurance policies.

COMPLAINTS AND INQUIRIES are handled through a separate unit.  If you are filing a COMPLAINT, or have an INQUIRY, about any type of insurance, including Long Term Care, you must use the Insurance Complaints / Inquiries process.

The Rate Review Process:

Under NJ State law, DOBI has the authority to review and disapprove rate filings that are found to be incomplete or not in substantial compliance with the law. 

DOBI’s rate review process determines if the rate increase is unreasonable if, for example:

    • It is based on faulty assumptions or unsubstantiated medical trends.
    • It charges different prices to people who pose similar risks.
    • It does not meet Minimum Loss Ratio (MLR) standards.
    • It does not comply with permissible rating factors.

The federal government has determined that NJ’s rate review process is effective.

For more specific information on the DOBI rate review process, please click on any of the FAQ links below.

Additional Information:

The Individual Health Coverage (IHC) Program was created to ensure that people without access to employer or government sponsored health care programs could purchase health coverage for themselves and their families from a variety of private carriers.

The Small Employer Health Benefits (SEH) Program became operational in 1994 to ensure small employers: (1) have access to small group health benefits plans without regard to the occupation of the group, or the health status of any of the group's members; and (2) have the ability to renew the coverage from year to year regardless of the group's claims experience or any changes in the health status of the group's members.
  Data Frequently Asked Questions
Additional Resources:

Consumer Assistance
Information and resources about other NJ programs may be found at:
Insurance Company Rate Increases
Effective September 1, 2011, the Federal Rate Review Program holds insurers accountable for rate increases.  Two of the program’s features are: Rate Review and Medical Loss Ratio Standards (MLR).  To meet the MLR standards, insurers must spend between 80% and 85% of the premium dollars on health care costs or activities. If they don't, they must provide refunds to policy holders. 
Options for Health Insurance

Small employers may qualify for Federal tax credits that make it more affordable to provide health insurance to their employees.  Further information is available at:

Individuals may find details on the types of health insurance plans best suited to their needs and the associated costs at:

Rutgers Center for State Health Policy (CSHP)

CSHP has published a number of studies on the Affordable Care Act (ACA) and other relevant health issues which can be found on their web site:

CSHP is an initiative of the Institute for Health, Health Care Policy and Aging Research (IHHCPAR) to create a formal capacity within Rutgers, the State University of New Jersey, for policy analysis, research, training, facilitation, and consultation on state health policy. CSHP combines Rutgers University's traditional academic strengths in public health, health services research, and social science with applied research and policy analysis initiatives. It serves as the focal point within the University for research and related activities relevant to state health policy.

FAIR Health

FAIR Health is a national corporation whose mission is to bring transparency to healthcare costs and health insurance information through comprehensive consumer resources. The web site offers educational articles and videos about the healthcare insurance reimbursement system on topics such as

  • Understanding Your Explanation of Benefits (EOB)
  • "Plain speak" to help consumers better understand the healthcare system;
  • “Reimbursement 101” to help navigate the twists and turns of healthcare reimbursement; and
  • A glossary of common health terms intended to help educate consumers
National Association of Insurance Commissioners (NAIC) NAIC Insure U
The National Association of Insurance Commissioners is the organization of insurance regulators from the 50 states, the District of Columbia and U.S. territories. It publishes consumer information on a variety of insurance-related topics, including addressing Frequently Asked Questions about health care reform.
2015 Carrier Rate Filing Information:
OPRA is a state law that was enacted to give the public greater access to government records maintained by public agencies in New Jersey.
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New Jersey Department of Banking and Insurance