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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Date:

Northern Region
Central Region
Southern Region

Cost per Person: TBD

Includes Course Materials

Length: Approximately 144 hours of Classroom Instruction

Time: 8:30am - 4:00pm

Pre-Requisite: None

Important Information

Course Description

Clerical employees are skilled, multi-faceted individuals who play an invaluable role in an organization’s success. The New Jersey State Clerical Apprenticeship Program for Excellence (CAPE) is designed to support civil service state, county, and local departments, and jurisdictions by enhancing technical skills in the profession. CAPE ensures the professional development of enrolled clerical apprentices by providing them with relevant educational training.

This 24-day (144 hour) program focuses on three critical components: Technical Communication and Organizational Skills; and Office Technology and Computations and Professional and Interpersonal Management. The curriculum is designed to reinforce specific clerical job-related functions and assist participants to develop professional and technical skills in order to be successful. CAPE provides apprentices skills to successfully perform in their current role and prepare them for advancement to higher level technical and paraprofessional work in the future.

Course outline:

 Technical Communication and Organizational Skills

  • Intro to the Clerical Profession
  • E-mail Strategies
  • Formatting Business Documents, Letters, and Memorandums
  • Telephone Skills Diplomacy and Managing Emotions
  • Writing Essentials & Proofreading
  • Cape - Putting it All Together

 Office Technology and Computations

  • Business Math Essentials
  • Applying Business Math in Excel
  • Microsoft Excel Essentials
  • Microsoft Outlook Essentials
  • Microsoft Outlook Intermediate
  • Microsoft Word Essentials
  • Microsoft Word Intermediate
  • Office Equipment and PC Essentials
  • Organization in the Office

Professional and Interpersonal Management

  • Courtesy, Respect, and Professionalism
  • Customer Service
  • Conflict Resolution
  • Face-to-Face Communication
  • Team Building
  • Workplace Diversity and Inclusion

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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