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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Date:
Wednesday, February 12, 2020

Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Time: 8:30am - 4:00pm

Part of the Techniques for Improving Performance (TIPS) Certificate Series


Course Description

We use interpersonal skills to communicate and interact with other people, both individually and in groups. Effective face-to-face communication helps us: resolve differences, build trust, and have respectful interactions. As simple as communication seems, much of what we try to communicate to others, and what others try to communicate to us, gets misunderstood, which can cause conflict and frustration. In this one-day course you will realize the impact of your communication skills and learn how to use your communication skills to better connect with management, coworkers, peers, and clients.

Learning objectives:

  • Define communication
  • Recognize benefits of effective face-to-face communication
  • Develop skills to listen actively and empathetically
  • Identify what your non-verbal messages are telling others
  • Practice assertive situations
  • Develop questioning skills
  • Identify common communication problems
  • Demonstrate communications skills in difficult scenarios

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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