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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Date:  

Email CLIPTraining.Support@csc.nj.gov or contact the Registration Team at 609-777-2225 to be added to the waitlist.

Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550

 Cost: $159pp

Includes Course Material

Length: 6 hours

Time: 8:30am - 4:00pm

Pre-Requisite: None


Course Description

In the workplace, positive professional relationships foster collaborative productivity. In this context, difficult individual behaviors pose specific types of challenges for managers and employees. The ability to recognize and manage difficult behaviors, whether ours or others, is an essential competency to alleviate interpersonal friction and support effective interactions. This one-day course will provide an opportunity for all staff levels to accomplish the following objectives.


Learning Objectives:

  • Distinguish the correlations between personality types and difficult behaviors
  • Discuss distinct types of challenging behaviors
  • Interpret behavioral motivation factors
  • Identify emotional aspects of conduct
  • Assess the relevance of emotional intelligence for managing difficult behaviors
  • Recognize the significance of cultural inferences on perceptions of behavior
  • Identify generational traits as behavioral factors
  • Review intrapersonal and interpersonal conduct dynamics
  • Apply distinct approaches for managing difficult behaviors

Please complete the HR-1 Training Authorization form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal office must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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