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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Date:  

Email CLIPTraining.Support@csc.nj.govor contact the Registration Team at 609-777-2225 to be added to the waitlist.


Mercer County Community College
1200 Old Trenton Rd, West Windsor

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Time: 8:30am - 4:00pm


At some point in your career, you will be faced with a problem that must be resolved. The processes of problem solving and decision making require using skill sets. The logical and intuitive steps needed to resolve an issue may be overwhelming. This one-day course is created to focus on the characteristics of problem solving and the techniques necessary for identifying and applying resolution skills.


Learning Objectives:

  • Define key aspects of problem solving and decision making
  • Differentiate between routine and non-routine problems that occur in the workplace
  • List the steps of an effective problem-solving process model
  • Identify common barriers to problem solving
  • Identify current decision-making strengths and weaknesses
  • Describe an effective decision-making strategy
  • Identify group decision-making techniques
  • List the steps in effective decision making
  • Identify the pros and cons of individual and team decision making

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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