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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Dates:

Email CLIPTraining.Support@csc.nj.gov or contact the Registration Team at 609-777-2225 to be added to the waitlist.


Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ  08550

Cost per person: $1,299

Pre-requisite:  None

Length:  72 hours of classroom instruction
             - Course will be delivered over the span of 16 weeks 
             with a two week break between every four weeks of instruction
Time:  8:30 am - 4:00 pm

Important Class Information: Attendance on day one is required. If you are unable to do so, please notify your agency’s training coordinator and the Registration Team 10 days prior to the class start date.

Location:  Mercer County Community College
                1200 Old Trenton Rd
                West Windsor, NJ 08550

Included in the program fee:

  • Printed instructional Student Guide.
  • Access to the State's electronic Learning Management System (LMS) and a subscription to Skillsoft® Complete Collection courseware.

Course Goal: The Support Specialist Program (SSP) strives to empower the participant through educational activities to become a more efficient, effective and ethical organizational team member and leader.

Program Description

The Support Specialist Program (SSP) consists of a comprehensive training curriculum developed to assist administrative support personnel with understanding their roles and functions as team members of working units within State and local government. The program emphasizes the knowledge, skills, and abilities associated with the expanding role of the Support Specialist in ever-changing organizations.

To promote learning opportunities beyond the classroom, SSP participants receive an eLearning subscription accessible via the NJ Learning Management System (LMS). A mini “roadmap” of courses was developed to complement the learning objectives of the program and participants can further examine SSP topics.  



Program Outline

 Level I: Understanding Self and Work Environment

Unit 1: Challenge of Learning: Learning to Learn

Unit 2: The Role and Function of a Support Specialist

Unit 3: Dealing With Change/ Introduction to Career Development

Unit 4: Career Development and Exploration/Introduction to Oral Presentations

                BREAK - 2 weeks

Level II: Strengthening Communication Skills

Unit 5: Self-Management

Unit 6: Motivation/Stress Management

Unit 7: Communicating Effectively

Unit 8: Communicating Effectively

                BREAK - 2 weeks

Level III: Working Effectively With Others

Unit 9: Problem Solving and Decision Making

Unit 10: Overview of Management

Unit 11: Team Building

Unit 12: Leadership and Empowerment


SSP participants will meet one day a week for twelve weeks with a two-week break, every four weeks (72 hours of classroom instruction.)  Course completion requirements include planned and impromptu class presentations, homework, home reading assignments, and attendance of, at least, eleven of the twelve units.  Makeup sessions can be arranged with the CSC Offi ce of Training when a student misses a class due to illness or a competing commitment. Participants are encouraged to attend all 12 units for maximum course benefi t.

Registration Information

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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