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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver



Scheduled Dates:

Day 1: Critical Conversations
Thursday, February 20, 2020

Day 2: Managing Performance Thursday, February 27, 2020

Day 3: Performance Planning Thursday, March 5, 2020

Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550


Scheduled Dates:

Day 1: Critical Conversations Tuesday, May 5, 2020

Day 2: Managing Performance Tuesday, May 12, 2020

Day 3: Performance Planning Tuesday, May 19, 2020


Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550


Cost per person: $459

Pre-Requisite: None

Length: 18 hours, one day per week for three weeks

Time: 8:30am - 4:00pm

Important Class Information:
Attendance on day one is required. If you are unable to do so, please notify your agency’s training coordinator and the Registration Team 10 days prior to the class start date.


Program Description

Effective performance development requires supervisors to support employees in meeting job performance criteria by: assessing employee knowledge, skills, and abilities in relation to the mission and set standards of the organization. In this three-day series, supervisors will gain an understanding of the leadership skills and techniques that are critical to the increased development of employee performance and overall effectiveness. 

Learning Objectives:

Day 1- Critical Conversations

  • Identify critical conversations
  • Assess your own communication
  • Demonstrate techniques to reduce miscommunication
  • Develop an approach to address difficult conversations

Day 2- Performance Management

  • Understand the performance management process
  • Identify and set performance standards and goals
  • Identify requirements and skills of a coach
  • Develop awareness of supervisory biases and errors in rating employee performance
  • Implement performance feedback

Day 3 - Performance Challenges, Documentation and Discipline

  • Analyze performance problems
  • Identify employee behaviors that can be addressed through disciplinary action
  • Explain benefits of documenting poor performance
  • Understand the discipline process outlined in Title 4A

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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