The State of New Jersey
NJ Department of Banking and Insurance
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Please Note: In order to mitigate the spread of COVID-19, many of our employees are working remotely. While the buildings are closed to visitors, the Department remains open for business. Below is contact information for units within the department. You may also contact the Consumer Inquiry and Response Center for assistance. Please check back to our website for updates.

How to Contact the Department
 
Helpful Links

For information about the spread of the virus and preventive measures to take:

New Jersey Department of Health - nj.gov/health/

For information about state resources:

Official Site of the State of New Jersey - nj.gov

For information about Coronavirus scams:

Federal Trade Commission (FTC) Consumer Information on Coronavirus

 
FAQs
 
Bulletins

Bulletin 20-29 - Extension of Suspension of Requirement for an Independent Monitor for Continuing Education Courses in Response to COVID-19, Extension of Bulletin No. 20-20

Bulletin 20-28 - Temporary Insurance Producer License - Electronic Application Procedure (Supplement to Bulletin No. 20-21)

Bulletin 20-27 - 60-Day Grace Period for Health Insurance Policies and Contracts Not Addressed by Bulletins Nos. 20-11, 20-12, 20-13 AND 20-14 Due to the Disruption Caused by COVID-19
Issued to all companies authorized to sell accident and health insurance in New Jersey pursuant to Titles 17 or 17B of the New Jersey Statutes

Bulletin 20-26 - Extension of No Action Position Regarding Temporarily Working from Home Due to COVID-19
Extends the Department’s no-action position regarding licensure of certain branch office locations as a result of individuals who temporarily work from home during the COVID-19 outbreak

Bulletin 20-24 - Response to COVID-19 (Supplement to Bulletin 20-03)
Expands the requirements in Bulletin 20-03 to require carriers to cover, without cost-sharing, without prior authorization or other medical management requirements, any SARS-COV-2 molecular test authorized pursuant to a NJ Department of Health standing order

Bulletin 20-23 - Extension of Deadline for Certain Division of Banking Regulated Entities and Individuals to File Annual Reports in Response to COVID-19

Bulletin 20-22 - Premium Refunds, Credits and Reductions in Response to COVID-19 Pandemic
Requires premium reductions for the private passenger automobile insurance line as well as for other lines of insurance 

Bulletin 20-21 - Temporary Insurance Producer Licenses
Advises all producers and insurers transacting business in New Jersey, as well as other interested parties, that pursuant to N.J.S.A. 17:22A-37(a)(4)1 the Department had determined that it is in the public interest to issue temporary producer licenses to those qualifying individuals who wish to become New Jersey resident insurance producers

Bulletin 20-20 - Extension of Insurance Producer License Terms and Waiver of Independent Monitor For Continuing Education Courses in Response to COVID-19

Bulletin 20-19 - Use of Telemedicine and Telehealth During the COVID-19 Pandemic - Personal Injury Protection Coverage
Provides guidance to all automobile insurers that provide medical expense benefits under Personal Injury Protection (“PIP”) coverage (collectively, “PIP carriers”) in this State regarding the use of telemedicine and telehealth, as defined in P.L. 2017, c.117, during the COVID-19 pandemic

Bulletin 20-18 - Extension of Mortgage Servicer License Application and RMLA-Licensed Mortgage Servicer Registration Deadlines
The Department is extending the deadline for license and registration applications under the Mortgage Servicers Licensing Act, N.J.S.A. 17:16F-27 to -46 (the “Act”)

Bulletin 20-17 - 90-Day Grace Period to Clients of Insurance Premium Finance Companies Due to the Disruption Caused by COVID-19
Directs all insurance premium finance companies licensed pursuant to N.J.S.A. 17:16D-1 to -16 (“Insurance Premium Finance Company Act”) to extend a grace period for the payment of premiums to their clients

Bulletin 20-16 - 90-Day Grace Period for Life Insurance Premium Payments Due to the Disruption Caused by COVID-19
Directs all life carriers to extend a grace period for the payment of premiums to their insureds

Bulletin 20-15 - 90-Day Grace Period for Property and Casualty Insurance Premium Payments Due to the Disruption Caused by COVID-19
Directs all property and casualty insurance carriers to extend a grace period to their insureds

Bulletin 20-14 - Response to COVID-19 (Medicare Supplement)
Provides guidance to all health insurance companies and health maintenance organizations issuing Medicare Supplement plans in this State

Bulletin 20-13 - Guidance Concerning Circumstances Related to the COVID-19 Pandemic (Large Employer Market)
Provides guidance to all health carriers, dental service corporations and dental benefits organizations issuing large group employer health benefits plans in this State as well as brokers selling such plans regarding circumstances related to the COVID-19 pandemic

Bulletin 20-12 - Guidance Concerning Circumstances Related to the COVID-19 Pandemic (Small Employer Market)
Provides required guidance to all to health carriers, dental service corporations, and dental plan organizations issuing small employer health and dental benefits plans in this State as well as brokers selling such plans regarding circumstances related to the COVID-19 pandemic

Bulletin 20-11 - Guidance Concerning Circumstances Related to the COVID-19 Pandemic (Individual Market)
Provides required guidance to health carriers, dental service corporations and dental benefits organizations to remove possible barriers to coverage and accommodate their covered lives given the circumstances related to the COVID-19 pandemic

Bulletin 20-09 - No Action Position Regarding Potential Disruptions Due to COVID-19
Issues guidance to all licensed New Jersey Real Estate Licensees, School Directors, Instructors, and Other Interested Parties

Bulletin 20-08 - Temporary External Appeal Application Procedures for the Independent Health Care Appeals Program
Issues guidance to all health insurance companies, medical service corporations, hospital service corporations, health maintenance organizations, organized delivery systems, and other entities that issue final adverse benefit determinations in this State (collectively “carriers”), as well as health care providers, covered persons, and other interested parties, regarding temporary procedures for the filing of External Appeal Applications for the Independent Health Care Appeals Program, pursuant to N.J.S.A. 26:2S-11, N.J.A.C. 11:24-8.7, and N.J.A.C. 11:24A-3.6

Bulletin 20-07 - Use of Telemedicine and Telehealth to Respond to the COVID-19 Pandemic
Issues guidance to all health insurance companies, health maintenance organizations, health service corporations and other entities issuing health benefits plans in this State (collectively “carriers”) regarding the use of telemedicine and telehealth to respond to the COVID-19 pandemic

Bulletin 20-06 - No Action Position Regarding Temporarily Working from Home due to COVID-19
Issues guidance and informs mortgage lenders and certain regulated entities of no-action position regarding temporarily working from home due to COVID-19; Requires certain actions.

Bulletin 20-05 - COVID-19 Matters
Notifies regulated banking entities to provide prompt notice of changes to branch operating hours; inform regulated entities of requirement to submit notices, inquiries, correspondence, and applications electronically, effective immediately and until further notice

Bulletin 20-04 - Disruption Resulting from COVID-19
Encourages entities regulated by the department to work with and assist customers who have been adversely affected by COVID-19-related issues

Bulletin 20-03 - Response to COVID-19
Requires health carriers to waive cost-sharing for medically necessary screening and testing for COVID-19

 
Press Releases
May 19, 2020
  NJ Department of Banking and Insurance Launches ‘Get Covered New Jersey’ Public Awareness Campaign to Promote Health Insurance Options Available to Residents Amid COVID-19

Español - El Departamento de Banca y Seguros de NJ inicia campaña de concientización pública "Get Covered New Jersey" para promover las opciones de seguro médico disponibles para los residentes en medio del COVID-19
 
May 12, 2020
  NJ Department of Banking and Insurance Directs Insurance Companies to Provide Premium Reductions to Drivers and Businesses Amid COVID-19

Español - El Departamento de Banca y Seguros de NJ ordena a las compañías de seguros facilitar reducción de primas a los automovilistas y empresas en medio del COVID-19
 
May 4, 2020
  NJ Department of Banking and Insurance Implements Temporary License Process for Insurance Producers During COVID-19

Español - El Departamento de Banca y Seguros de NJ implementa proceso de licencia temporal para productores de seguros durante COVID-19
 
April 21, 2020
  Governor Murphy and Commissioner Caride Announce Expansion of Payment Relief for Student Loan Borrowers

Español - El gobernador Murphy y la comisionada Caride anuncian expansión en el alivio para pagos de préstamos estudiantiles
 
April 10, 2020
  NJ Department of Banking and Insurance Directs Insurers to Provide Emergency Grace Period for Payment of Insurance Premiums for Residents, Businesses Amid COVID-19

Español - El Departamento de Banca y Seguros de NJ ordena a las aseguradoras brindar período de gracia en sus pagos a los residentes y negocios debido a la emergencia de salud pública del COVID-19
 
April 9, 2020
  Governor Murphy Signs Executive Order Extending Insurance Premium Grace Periods
 
March 28, 2020
  Governor Murphy Announces Mortgage Payment Relief, Financial Protections for New Jerseyans Facing Economic Hardship as a Result of COVID-19
 
March 22, 2020
  Governor Murphy announces Departmental Actions to Expand Access to Telehealth and Tele-Mental Health Services in Response to COVID-19
 
March 20, 2020
  NJ Department of Banking & Insurance Encourages Regulated Entities to Assist Residents & Businesses Affected by Disruptions Due to COVID-19
 
March 15, 2020
  Governor Murphy Requests Federal Government Re-Open Affordable Care Act Enrollment in New Jersey in Response to COVID-19
   
March 10, 2020
  Governor Murphy Announces Efforts to Support Consumer Access to COVID-19 Screening, Testing, and Testing-Related Services
 
Consumer Complaints and Questions
Residents who need information or have any issue concerning insurance or any entity regulated by the department may contact the department by calling the department’s Consumer Hotline at 1-800-446-7467 (8:30 am to 5:00 pm EST Monday through Friday), or by going to the department website and clicking on Consumer Assistance - Inquiries/Complaints
 
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New Jersey Department of Banking and Insurance