To file a complaint or to verify a complaint and/or action, regarding an Emergency Medical Services (EMS) agency or EMS provider, contact the Office of Emergency Medical Services at 609-633-7777, Monday through Friday, 9:00 a.m. to 5:00 p.m or via email at ems@doh.nj.gov.

Situations that may warrant the filing of a complaint include, but are not limited to...

• Unprofessional or unlawful conduct or care rendered by a certified Emergency Medican Technician (EMT) or Mobile Intensive Care Paramedic (MICP) etc.;
• The rendering of care by an individual representing himself/herself as a certified or licensed EMT or MICP etc., when in fact that individual is not certified or licensed;
• Unprofessional and/or unlawful care rendered by a licensed MAV, BLS or ALS service provider, including unfit vehicles; and/or
• The rendering of services by an unlicensed MAV, BLS or ALS service provider (excluding volunteer ambulance, rescue and first aid squads).

In the interest of public health and safety, the New Jersey Department of Health (NJDOH) may issue an order to cease and desist where a person, institution, agency, corporation or business concern is operating an MAV, BLS or ALS service without a license. NJDOH also may issue an order to cease and desist to anyone it has reason to believe is operating as an EMT or Mobile Intensive Care Paramedic who is not certified.

In addition to annual licensing inspections, all licensed service providers and their vehicles are subject to random, unannounced inspections. NJDOH may issue a formal written warning to a certified individual or licensed service provider that has committed a violation which, while warranting some type of sanction, does not rise to the level of an action to suspend or revoke a certification or license.

In those instances where NJDOH has reason to question a licensed EMT's or Mobile Intensive Care Paramedic's clinical competence NJDOH may choose to impose a period of probation.

• Keeping all system partners informed of changes
• Pediatric Seizure (Use of Versed) - 17-41-8.9,6.1-035
• Narcotic analgesia - 17-41-6.1(a) 15-.034
• Neo Synepherine as an equivalent to Epinephrine push-dose pressor
• Dextrose 10% as an equivalent to Dextrose 25% and 50%
• Cyanokit as an equivalent to the Cyanide Antidote Kit
• Use of Vasopressor - 18-41-6.1-004
• Use of Blood Product on AMUs - 18-41-11.8-003
• Cardizem Waiver - 18-41.6.1-005 (PDF)
• Suboxone Waiver

Supporting Documentation

• Mobile Data Terminal Policy Guidance (PDF)
• Significant Clinical or Policy Changes (PDF)