Governor Mikie Sherrill • Lt. Governor Dr. Dale G. Caldwell

Department of Transportation

Language Access and Translation Services

It is the policy of the New Jersey Department of Transportation (NJDOT) to ensure nondiscrimination and meaningful access to its program, services and activities for all New Jersey residents including those who are limited English proficient (LEP).

Consistent with the above, NJDOT has developed a Language Access Plan (LAP) to implement the Language Access Law, P.L. 2023, c.263, enacted January 12, 2024. This Plan ensures NJDOT provides timely, meaningful, and nondiscriminatory access to its programs, services, and activities for individuals with limited English proficiency (LEP). The Division of Civil Rights and Affirmative Action (DC/AA) is responsible for ensuring NJDOT’s compliance with the State's Language Access Law to include developing and updating the Department's LAP. The NJDOT Title VI Bureau has developed LEP Guidelines to ensure meaningful access to agency programs and services for persons with LEP, effective October 2007.

The plan lays out our departmental policy requiring that free language assistance services be offered to LEP individuals upon request or whenever staff encounter an LEP person. It defines responsibilities for staff, outlines training requirements, and sets procedures for identifying LEP populations and assessing language assistance needs.

Key actions include maintaining a centralized inventory of language resources, using qualified interpreters and translators, implementing quality assurance measures, and notifying the public about available services. The Plan also emphasizes partnerships with community organizations and ongoing evaluation to ensure services remain effective and responsive.

By documenting policies, procedures, staffing, and monitoring practices, our plan positions NJDOT to meet our obligations, improve public access, and strengthen trust with diverse communities across New Jersey.

For more information about our LAP and/or to request translation services, please contact the DCR/AA at (609) 963-2047 or email DOT-CR.TitleVILanguageaccess@dot.nj.gov
Access the NJDOT LAP here

Last updated date: December 18, 2025 12:59 PM