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Having an issue with your utility or cable provider?
Utility Complaints (Toll Free): (800)-624-0241
Cable TV Complaints (Toll Free): (800)-624-0331
The State of NJ/NJBPU does not have a program that offers free solar panel installation for residents of the state. Any claims that such a program exists are false. All current NJBPU sponsored Solar incentive programs can be found at www.njcleanenergy.com. We recommend you visit this link Considering Solar? Understand Your Options | NJ OCE Web Site (njcleanenergy.com) before you make any final decision. |
The Division of Customer Assistance helps utility customers resolve various types of problems with their utility company. The Division is commited to ensuring the disputes of New Jersey residents are answered in a timely manner and in accordance with all applicable safety laws and regulations.
The most common complaints involve termination and reconnection of service, installation of service, high bills, quality of service, meter tests, reasonable payment arrangements, outages, deposits, and unauthorized switching of utility service from one service provider to another.
The Division of Customer Assistance consists of two primary units: The Bureau of Customer Relations, which includes the Call Center, and the Bureau of Investigations & Enforcement.
All customers are encouraged to first contact their gas, electric, telephone or water company to discuss billing or service issues before contacting the Division. If a resolution cannot be reached with the utility company, you may contact the Division of Customer Assistance for help, toll free, at (800)-624-0241.
The New Jersey Board of Public Utilities regulates statewide utilities. For complaints regarding municipal utility systems, internet, cellular telephones or DSL service, it is recommended that you contact the respective utility company, municipality or the Federal Communications Commission (FCC) for assistance. You may reach the FCC at (888)-225-5322.