DCF's Division of Children's System of Care, CSOC, serves children and adolescents with emotional and behavioral health care challenges and their families; and children with developmental and intellectual disabilities and their families. CSOC is committed to providing these services based on the needs of the child and family in a family-centered, community-based environment.
Visit 
website for additional information for system of care providers.
Frequently Asked Questions and Scenarios Regarding 14 Day Plans/Court Involved Youth
Provider Portal
Effective June 12, 2025, CSOC has launched a new online IIC/BA provider portal on the Salesforce platform. The Provider Administrative Support System Portal (PASS-Port) is designed to streamline CSOC administrative and reporting requirements for service providers. It is also intended to serve as a tool for agency leaders to manage their operational needs and track relevant information in a centralized, user-friendly application. The following features and functions will be available to agencies through PASS-Port:
- Change of Staff Requests
- Staff Background Check Codes
- IIC Provider Applications
- Annual Driver’s License Form
- Agency Dashboard
- CSOC Announcements, FAQs and Training Opportunities
All existing IIC/BA agencies will be required to create PASS-Port accounts and complete a provider profile in the system. Please review the PASS-Port training manual at the below link for detailed instructions on creating an account and other system features. If you have any questions related to PASS-Port, please email us at csoc.passport@dcf.nj.gov.
Click here to access the PASS-Port Training Manual
Provider Applications
The Children’s System of Care (CSOC) is presently enrolling new agencies, medical/mental health practices, or individuals seeking to become enrolled by Medicaid as providers of Intensive In-Community (IIC) Mental Health Rehabilitative Services for children, youth and young adults.
Effective June 12, 2025, applicants seeking to become enrolled as Medicaid providers of IIC services must complete an online provider application on CSOC’s Provider Administrative Support System Portal (PASS-Port). Applicants will need to create an account on PASS-Port in order to complete the application. Detailed instructions on creating a PASS-Port account and completing a new provider application can be found in the training manual, located by clicking here.
Review of applications will be ongoing.
Provider Background Checks
BA/IIC agencies may no longer complete background checks independently using private companies. All background checks will be processed by the Employment Controls and Compliance Unit (ECCU) within the Office of Program Integrity & Accountability (OPIA) at the Department of Human Services.
Any existing BA/IIC agency that has not previously complied with the private company background check requirement shall immediately submit a request for State Bureau of Identification fingerprint-based background checks to CSOC. BA/IIC agencies shall henceforth complete fingerprint-based background checks through ECCU for all new staff prior to staff providing services. Current agency staff who have completed private company background checks prior to March 2,2023 are grandfathered through March 31, 2026. All staff must complete a fingerprint-based background check utilizing the new procedure prior to April 1, 2026.
New agencies applying to become BA/IIC providers are required to submit a request for State Bureau of Identification fingerprint-based background checks to CSOC prior to enrollment with the DHS, Division of Medical Assistance and Health Services (DMAHS). Agencies must obtain a background check clear letter for each staff member utilizing the new procedure prior to providing services to youth and families. For more information on the background check process, please email CSOC at iicprovider.communications@dcf.nj.gov.
Provider Driver’s License Verification
Effective immediately, all existing and prospective BA/IIC agencies shall provide CSOC with attestations of valid driver’s licenses for all employees whose job responsibilities may require them to transport Medicaid/NJ FamilyCare members. An attestation of a valid driver’s license must be completed for every new employee before they can provide transportation to Medicaid/NJ FamilyCare members and should be submitted to CSOC as part of the new provider application or Change of Staff request. In addition, agencies shall submit an attestation form to CSOC for current staff members every January The attestation form must be completed within CSOC’s online provider portal, PASS-Port. Instructions for completing the attestation can be found in the PASS-Port training manual, located by clicking here.
Changes to Staff
Providers are required to communicate all staffing changes to CSOC as soon as possible. Requests to add or remove staff members must be approved by CSOC prior to staff members receiving referrals through CSOC.
Effective June 12, 2025, all Change of Staff Requests must be completed within CSOC’s online provider portal, PASS-Port. Instructions for completing Change of Staff Requests can be found in the PASS-Port training manual, located by clicking here. CSOC will review each request and communicate with providers through PASS-Port.
Additional IIC/BA Links and Resources
- BA Training Certification - What You Need To Know and FAQs
- Behavioral Assistance Training Certification Process & Training Catalogue
- Service Delivery Encounter Documentation Form (part 1) and (part 2)
CSOC requires the use of the CANS Strengths and Needs Assessment and BioPsychoSocial (BPS) Assessment template to ensure a standard and quality assessment process and report for youth and families involved with CSOC. For further information, please review The SNA Instructional Guide.
IIC
iicprovider.communications@dcf.nj.gov – general questions, background checks, staff changes, driver’s license forms
iicprovider.applications@dcf.nj.gov – new and existing provider applications
csoc.passport@dcf.nj.gov – all issues and questions related to the PASS-Port online system
IIH
iihprovider.communications@dcf.nj.gov
