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Americans with Disabilities/Section 504

Telecommunications Relay Service

The New Jersey Department of Transportation (NJDOT) has a responsibility to make its programs, services, activities, and facilities accessible for individuals with disabilities in accordance with Section 504 and Title II of the Americans with Disabilities Act (ADA). One of the components of Title II focuses on removing barriers to effective communication. For persons who have hearing and speech disabilities, calling NJDOT is easy using Telecommunications Relay Service (TRS) provided by NJ Relay.

TRS is a free telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS uses operators, called communications assistants (CAs), to facilitate telephone calls between people with hearing and speech disabilities and other individuals.

A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device, or dials 711 from a telephone to call the TRS relay center, and gives a CA the number of the party that he or she wants to call (when calling NJDOT, the main number is 609.530.2000). The CA in turn places an outbound traditional voice call to that person. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party.

If traveling out of state and making a call, there is no longer a need to learn the state's TRS provider's telephone number, just dial 711 from anywhere in the United States without having to remember a seven or ten-digit access number.

If you are unable to place a relay call by dialing 7-1-1, you can still use the dedicated toll free access numbers below to use NJ Relay:

Text Telephone (TTY)
Hearing Carry-Over (HCO)
American Standard Code for Information Interchange (ASCII)
Voice Carry-Over (VCO)
Speech to Speech (STS)
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  Department of Transportation
  P.O. Box 600
  Trenton, NJ 08625-0600
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  Last Updated:  July 22, 2013