Translator Disclaimers

If you're having trouble affording your utility bills, there are many options for help. Below is an overview of the customer assistance programs that are available in New Jersey. To download a summary of energy assistance programs, click here.


DCAid Screening Tool

The Department of Community Affairs (DCA) has a variety of programs that can help you with rent and heating costs, prevention of eviction, reduction of utility bills, and removal of lead hazards from your home.


Use the anonymous "DCAid" screening tool to determine if you are eligible for assistance, and for more information on how to apply. 


Emergency Broadband Benefit

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.


The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.


There are three ways for eligible households to apply:


  1. Contact your preferred participating broadband provider directly to learn about their application process.
  2. Go to to check eligibility, apply online, and to find participating providers near you.
  3. Call 833-511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

PAGE Program

The Payment Assistance for Gas and Electric (PAGE) Program provides relief on gas and electric bills for low- to moderate-income New Jersey households (see income chart here). Eligible applicants must have an overdue balance of at least $100 and not have $15,000 or more in liquid assets. Those who are income eligible for USF and LIHEAP should apply for those programs first before seeking supplemental assistance from PAGE. To self-screen for program eligibility, apply online, or print an application, please visit If you have questions, or would like an application mailed to you, call (732) 982-8710.

PAGE is administered by the Affordable Housing Alliance.

Comfort Partners

Comfort Partners is an energy saving and education program that directly installs energy savings measures FREE of charge for qualified low-income customers. Call 1-800-915-8309 or visit (electric or gas heat only) to learn more.

Comfort Partners is sponsored by NJBPU’s New Jersey Clean Energy Program™.

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) helps New Jersey households pay for heating costs and certain medically-necessary cooling expenses. Renters who have their heating costs included in their rent may also qualify. Applications for LIHEAP are accepted from October 1, 2020 through June 30, 2021. To print applications, review eligibility requirements, locate your county application agency, visit or call 1-800-510-3102. You can email completed USF/LIHEAP applications and supporting documentation to You can apply for LIHEAP online starting October 1, 2020 at:

LIHEAP is administered by the New Jersey Department of Community Affairs. 

Universal Service Fund

The Universal Service Fund (USF) helps make energy bills more affordable for qualifying households whose annual household income is at or below 185% of the Federal Poverty Level. The program was designed so that households most in need receive the highest benefit, by using a "percentage of income" formula. Benefits appear as a credit on the household electric and/or gas bill (capped at $1,800 per year). Completed USF/LIHEAP applications and supporting documentation may be emailed to Click here to print USF applications, review eligibility requirements, and locate your county application agency. You can apply online for USF starting October 1, 2020, at or call toll free 1-866-240-1347 for more information.

Fresh Start: Fresh Start allows eligible New Jersey households participating in USF for the first time to earn forgiveness for pre-existing arrearages by making full, on-time payments for 12 months. You cannot apply for Fresh Start, but if you are eligible you will be enrolled by your utility company and receive information about the program in the mail.

USF is administered by the Department of Community Affairs.

Winter Termination Program

The Winter Termination Program protects specific categories of customers from having their gas or electric shut off between November 15 and March 15 of each year. Those enrolled in certain other programs (including Supplemental Security Income, Temporary Assistance to Needy Families, USF, and Lifeline) are protected by the Winter Termination Program. An additional “catch-all” category is also included for those who are unable to pay their utility bills because of circumstances beyond their control, such as unemployment or illness. For more information about the Winter Termination Program, call 1-800-624-0241.

The Winter Termination Program is administered by NJBPU. 

Lifeline Program (Energy Assistance)


Lifeline provides an annual energy benefit to qualified seniors and the disabled. The benefit can help eligible homeowners and renters with electric and/or natural gas costs. You can apply for Lifeline by using the NJSave application, available at For more information about Lifeline, call 1-800-792-9745, or click here

Lifeline is administered by the New Jersey Department of Human Services (DHS).


NJ SHARES is a non-profit organization that provides assistance to income-eligible New Jersey households for paying their energy, telephone, broadband (internet), and water bills. Applications for NJ SHARES grants can be made at any of the more than 270 participating social service agencies throughout the state. For more information, call 1-866-657-4273 or visit



Lifeline (Federal Telephone Assistance Program)
The federal Lifeline telephone assistance program provides a discount on your monthly telephone bill. Eligibility for the program is determined based on participation in any of the following programs: Supplemental Security Income, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance (Section 8), Federal Veterans Pension, or Federal Veterans Survivors Pension. You may also qualify based upon your income level (below 135% of the Federal Poverty Line). To participate in the program, you must submit proof of participation in the qualifying programs or income eligibility to the service provider, which must verify that documentation. The Lifeline program is limited to one discount per household, and the level of services provided under the program may vary among providers, with some restrictions on the optional services available to participants.


For more information, please contact your local telephone service provider for residential and broadband service:

Verizon New Jersey – 1-888-337-3339 (NJSHARES) or click: NJSHARES

CenturyLink/United Telephone Company of New Jersey – 1-800-201-4099 –

Warwick Valley Telephone Company – 1-800-952-7642


For wireless service, please contact these providers:

Tracfone – 1-800-977-3768 -

Virgin Mobile – 1-888-898-4888 -


NJ Energy Assistance Brochure and USF/LIHEAP Application

NJ Energy Assistance Brochure

NJ Energy Assistance Brochure (Spanish)

Universal Service Fund (USF)/ Home Energy Assistance Application


Did you know that if you are having trouble affording your utility bills, there are many options for help? Please click here to see an overview of the available customer assistance program