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Department of Corrections
"Protecting Public Safety by Changing Offender Behavior"
Commissioner
Victoria L. Kuhn, Esq.
NJDOC
ViaPath
Target Tablet Facility Launch Dates
Week of March 9 - Edna Mahan Correctional Facility
NJDOC Tablets Information for Families and Friends
NJDOC is implementing tablets to provide approved communication and service access for incarcerated individuals. Tablets are issued by NJDOC and remain NJDOC property. This page contains official information for families and will be updated as additional details become available.
Do Families Need to Take Action Now?
No. Families should wait for NJDOC instructions before creating accounts or making purchases. Setting up accounts too early may result in delays or confusion.
What’s Happening
Beginning in March 2026, NJDOC will begin issuing tablets to incarcerated individuals across facilities. Tablets support approved communication and services. Some features are free, and some optional services may have a cost.
Where to Get Updates
On February 25, 2026, families will be directed to the approved provider to create accounts and access support.
This page is the official source for NJDOC tablet information.
Families are encouraged to check back regularly for updates.
What Families and Loved Ones Should Know
Tablets are issued to incarcerated individuals, not to visitors or family members.
Some tablet features are available at no cost.
Optional paid services are clearly identified.
All communication is subject to NJDOC rules and review.
Phone Calls
Incarcerated individuals may be able to place phone calls using a tablet when phone access is available at their facility.
Tablet phone calls follow the same rules and rates as facility wall phones.
Costs and Payments
Some optional tablet services may have costs. Free options are also available.
Families will be provided with clear instructions before any payment or account setup is required.
Account Setup and Support
On February 25, 2026, families will be directed to the approved provider to create accounts and access support.
Please follow NJDOC guidance to avoid delays or issues.
Important Reminders
Tablets are NJDOC property.
All communication must follow NJDOC rules.
NJDOC determines available features and access.
Contact and Assistance
For general information, please refer to this page.
Technical support will be available through the approved provider, as directed by NJDOC.
December 15, 2025
The Department continues to work with ViaPath on the next phase of communication and technology services. Preparations are underway for the introduction of secure tablets across NJDOC facilities. These tablets will expand access to educational programming, reentry resources, and approved communication tools. Installation and testing schedules are progressing, and additional details will be shared as implementation moves forward.
August 8, 2025
We are committed to strengthening family ties by reducing phone call and money transfer fees for incarcerated individuals and their families. Watch how the NJDOC is making communication more affordable and accessible for families across the State:
May 8, 2025 – JPay Deposit Services Ending Soon
In addition to JPay, friends and family members can now use ViaPath via this link www.ConnectNetwork.com to make deposits.
Thank you for your cooperation as we improve our services and more information about this change is provided below.
JPay will no longer be used as of July 31, 2025.
April 22, 2025 - Phone Call Rates Reduced by 22%
We’re excited to announce a 22% reduction in domestic phone call rates per minute. As of May 1, 2025, the rate for an incarcerated persons’ call is $0.034 per minute. This rate reduction reflects our commitment to making communications with your loved ones more affordable, so staying connected is easier.
March 27, 2025 - Money Transfer Fees Reduced 37%
Starting April 30, 2025, JPay will no longer be the provider of money transfers to an incarcerated person’s trust account. The process for sending money to an incarcerated person’s trust account will be provided by ViaPath Technologies beginning March 24, 2025. ViaPath Technologies offers a user-friendly online platform that allows families and friends to deposit funds directly into individuals’ trust accounts. To send funds online, visit: www.ConnectNetwork.com.
Through this new service offered by the NJDOC, the cost to send money to an incarcerated person has been reduced by an average of 37 percent. This reduction in fees is part of the Department of Corrections’ commitment to reducing the financial burden on families and friends to stay connected.
The new lower fee schedule for making trust fund deposits using the ViaPath mobile app, web, or over the phone:
Incarcerated person’s trust account can be used for:
Commissary
Phone calls
Business remits (publications, gifts, donations, etc.)
Incentive programs
Transfer funds to JPAY Media Account
For more information on connecting with loved ones, please visit our Staying Connected page. As this transition unfolds, please continue to revisit this page to stay updated on all changes and new procedures.
March 24, 2025 - New Money Transfer System
New Money Transfer System:
Sending money to an incarcerated person’s trust account will now be easier and more secure. ViaPath Technologies offers a user-friendly online platform that allows families and friends to deposit funds directly into individuals’ accounts.
Follow the prompts to add funds to your loved one’s trust account.
Payment methods include credit and debit cards, ensuring a convenient experience.
Incarcerated person’s trust account can be used for:
Commissary
Phone calls
Business remits (publications, gifts, donations, etc.)
Incentive programs
Transfer funds to JPAY Media Account (please note that NJDOC will be transitioning to ViaPath tablets and phasing out existing JPAY tablets this year.)
Coming Later in 2025: Tablet Program
The NJDOC will introduce new tablets, which will remain the property of the Department but will be loaned to incarcerated individuals at no cost. These tablets will provide access to educational resources, legal materials, video visitation opportunities, and other communication tools, fostering rehabilitation and connection with family.
About ViaPath Technologies
ViaPath Technologies specializes in providing innovative solutions for correctional facilities across the country. Their services are designed to enhance communication and support the rehabilitation of incarcerated individuals. Through this partnership, we aim to create a safer and more supportive environment for everyone involved.
Stay Informed
As this transition unfolds, please continue to revisit this page to stay updated on all changes and new procedures.
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