In the workplace, positive professional relationships foster collaborative productivity. In this context, difficult individual behaviors pose specific types of challenges for managers and employees. The ability to recognize and manage difficult behaviors, whether ours or others, is an essential competency to alleviate interpersonal friction and support effective interactions. This one-day course will provide an opportunity for all staff levels to accomplish the following objectives.

Learning Objectives:

• • Distinguish the correlations between personality types and difficult behaviors
  • Discuss distinct types of challenging behaviors
  • Interpret behavioral motivation factors
  • Identify emotional aspects of conduct
  • Assess the relevance of emotional intelligence for managing difficult behaviors
  • Recognize the significance of cultural inferences on perceptions of behavior
  • Identify generational traits as behavioral factors
  • Review intrapersonal and interpersonal conduct dynamics
  • Apply distinct approaches for managing difficult behaviors

Learning Management System Users:  Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu.  Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.   

External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov. 

A $20 administrative  fee will apply to learners who do not have Learning Management System (LMS) platform accounts.

Training Authorization Form