Support Specialist Program

Scheduled Dates

Contact the CLIP Customer Success team at CLIPTraining.Support@csc.nj.gov or (609) 777-2225

Location

TBD

Cost per Person: $1,299

Pre-Requisite: None

Length: 72 hours of classroom instruction - Course will be delivered over the span of 16 weeks with a two week break between every four weeks of instruction

Class Time: 8:30 am to 4:00 pm

Important Class Information: Attendance on day one is required. If you are unable to do so, please notify your agency’s training coordinator and the Registration Team 10 days prior to the class start date.

Included in the program fee:

  • Printed instructional Student Guide.
  • Access to the State's electronic Learning Management System (LMS) and a subscription to Skillsoft® Complete Collection courseware.

Course Goal: The Support Specialist Program (SSP) strives to empower the participant through educational activities to become a more efficient, effective and ethical organizational team member and leader.

Course Description

The Support Specialist Program (SSP) consists of a comprehensive training curriculum developed to assist administrative support personnel with understanding their roles and functions as team members of working units within State and local government. The program emphasizes the knowledge, skills, and abilities associated with the expanding role of the Support Specialist in ever-changing organizations.

To promote learning opportunities beyond the classroom, SSP participants receive an eLearning subscription accessible via the NJ Learning Management System (LMS). A mini “roadmap” of courses was developed to complement the learning objectives of the program and participants can further examine SSP topics.  

 

Program Outline:

Level I: Understanding Self and Work Environment

Unit 1: Challenge of Learning: Learning to Learn

Unit 2: The Role and Function of a Support Specialist

Unit 3: Dealing With Change/ Introduction to Career Development

Unit 4: Career Development and Exploration/Introduction to Oral Presentations

                BREAK - 2 weeks

Level II: Strengthening Communication Skills

Unit 5: Self-Management

Unit 6: Motivation/Stress Management

Unit 7: Communicating Effectively

Unit 8: Communicating Effectively

                BREAK - 2 weeks

Level III: Working Effectively With Others

Unit 9: Problem Solving and Decision Making

Unit 10: Overview of Management

Unit 11: Team Building

Unit 12: Leadership and Empowerment

 

SSP participants will meet one day a week for twelve weeks with a two-week break, every four weeks (72 hours of classroom instruction.)  Course completion requirements include planned and impromptu class presentations, homework, home reading assignments, and attendance of, at least, eleven of the twelve units.  Makeup sessions can be arranged with the CSC Offi ce of Training when a student misses a class due to illness or a competing commitment. Participants are encouraged to attend all 12 units for maximum course benefit.

Registration

Learning Management System Users:  Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu.  Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.   

External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov. 

A $20 administrative  fee will apply to learners who do not have Learning Management System (LMS) platform accounts.