Official Site of The State of New Jersey
Support Specialist Program
Scheduled Dates
Contact the CLIP Customer Success team at CLIPTraining.Support@csc.nj.gov or (609) 777-2225
Location
TBD
Cost per Person: $1,299
Pre-Requisite: None
Length: 72 hours of classroom instruction - Course will be delivered over the span of 16 weeks with a two week break between every four weeks of instruction
Class Time: 8:30 am to 4:00 pm
Important Class Information: Attendance on day one is required. If you are unable to do so, please notify your agency’s training coordinator and the Registration Team 10 days prior to the class start date.
Included in the program fee:
- Printed instructional Student Guide.
- Access to the State's electronic Learning Management System (LMS) and a subscription to Skillsoft® Complete Collection courseware.
Course Goal: The Support Specialist Program (SSP) strives to empower the participant through educational activities to become a more efficient, effective and ethical organizational team member and leader.
Course Description
The Support Specialist Program (SSP) consists of a comprehensive training curriculum developed to assist administrative support personnel with understanding their roles and functions as team members of working units within State and local government. The program emphasizes the knowledge, skills, and abilities associated with the expanding role of the Support Specialist in ever-changing organizations.
To promote learning opportunities beyond the classroom, SSP participants receive an eLearning subscription accessible via the NJ Learning Management System (LMS). A mini “roadmap” of courses was developed to complement the learning objectives of the program and participants can further examine SSP topics.
Program Outline:
Level I: Understanding Self and Work Environment
Unit 1: Challenge of Learning: Learning to Learn
Unit 2: The Role and Function of a Support Specialist
Unit 3: Dealing With Change/ Introduction to Career Development
Unit 4: Career Development and Exploration/Introduction to Oral Presentations
BREAK - 2 weeks
Level II: Strengthening Communication Skills
Unit 5: Self-Management
Unit 6: Motivation/Stress Management
Unit 7: Communicating Effectively
Unit 8: Communicating Effectively
BREAK - 2 weeks
Level III: Working Effectively With Others
Unit 9: Problem Solving and Decision Making
Unit 10: Overview of Management
Unit 11: Team Building
Unit 12: Leadership and Empowerment
SSP participants will meet one day a week for twelve weeks with a two-week break, every four weeks (72 hours of classroom instruction.) Course completion requirements include planned and impromptu class presentations, homework, home reading assignments, and attendance of, at least, eleven of the twelve units. Makeup sessions can be arranged with the CSC Offi ce of Training when a student misses a class due to illness or a competing commitment. Participants are encouraged to attend all 12 units for maximum course benefit.
Registration
Learning Management System Users: Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu. Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.
External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.
Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.
If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov.
A $20 administrative fee will apply to learners who do not have Learning Management System (LMS) platform accounts.
