Common Questions Linked to the Answers

General

• If this site is for the Site Remediation Program (SRP), why are there references to the Site Remediation & Waste Management Program (SWRM) on this Web site?
• Why do the current Site Remediation pages look significantly different from the earlier ones?
• Why do I see a "www.nj.gov/..." and a "www.nj.gov/..." address for what appears to be same Web document?

Finding SRP Information

• I used to be able to find a particular SRP page but now things look so different I can't find it. How can I find it?
• Do you have a Web site map?
• I am looking for a particular NJDEP document but I can't find it.
• I want to make an information request under the NJ Open Public Records Act (OPRA). How do I go about it?

Viewing & Downloading Documents & Files

• I'm supposed to able to download some of the files available on the SRP Web Page but it isn't working.
• My Web browser doesn't seem to have any file download capabilities.
• I select a link and I get a screen with gibberish.
• I am having trouble viewing some of the downloaded files.

Handling the File Formats

• What file formats are used on the SRP Web site?
  What are these formats...
  • .doc?
  • .xls?
  • pd
• I don't use Microsoft Windows, can I work with these file formats?
• Must I buy special software to work with these file formats or is there free software I can use?
• Adobe Acrobat PDF files?
• There's more than one file format available for a document. Which one should I use?
• Is there a way to make the PDF files more accessible for blind and visually impaired users?
• I'm having trouble with my PDF Reader that's not covered here. Where do I go for help?
• Why are some documents available only in PDF format?
• I tried reading a DBF file with my Adobe Acrobat reader and it doesn't work. What's going on?
• What are those ZIP files and how do I handle them?
• What are those ISO files and how do use them to create CD-ROMs?
• What are those numbers with "Kb" or "Mb" (example: "28 Kb") after the links for files?

Using the SRP Listservs

• What is a "Listserv" or a "Maillist?"
• How do I use a Listserv? Is there a listing of common commands?
• I subscribed to an SRP Listserv but didn't get any emails. What's happening?
• I don't want to continue receiving the Listserv emails. How do I stop them?
• I don't know why I am receiving these emails. Are you trying spam me?

Help Categories

• General
• Finding Information
• Viewing & Downloading Documents & Files
• Handling the File Formats
• Using the SRP Listservs

NOTE: This Web Page Help is provided as a general help for people visiting our Web page.

The Site Remediation Program cannot provide technical support for using your word processing, fax, modem hardware or software. Please refer to your own software/hardware manuals or contact the appropriate technical support for more information.

Here, we provide some helps for common questions. If your question about the Web page design or function isn't covered below, please contact us.

Thank you.

NJDEP SRP