Community Help

NJ FamilyCare/Medicaid needs your help. Providers, community organizations, and community ambassadors each play important parts in this process.

Messages for Community Partners to Use

We hope community organizations will help share information about the return to annual renewals for NJ FamilyCare members. Please consider sharing these messages through email, in your newsletters, on your social media, and in other places. You can personalize them in the [bracketed] phrases. Thank you for helping eligible NJ FamilyCare members stay covered.

Drop-In Article

NJ FamilyCare/Medicaid Returns to Regular Annual Renewals

As required by federal law, New Jersey’s Medicaid program, known as NJ FamilyCare, returned to regular annual eligibility renewals on April 1, 2023. States have 12 months after April 1 to resume eligibility renewals for all Medicaid beneficiaries – this includes more than 2 million NJ FamilyCare members. NJ FamilyCare is sending renewal letters to about 1/12th of its members each month for the 12 months following April 1.

Members: Get Ready to Renew

NJ FamilyCare has launched a public education campaign, StayCoveredNJ, at nj.gov/StayCoveredNJ, to inform New Jerseyans about the upcoming process. NJ FamilyCare has two messages for members:

    • Make sure NJ FamilyCare/Medicaid has your correct mailing address. You can confirm or update your contact information by calling NJ FamilyCare at 1-800-701-0710 (TTY: 711). NJ FamilyCare will use this information to communicate with you about your healthcare coverage.
    • Respond to mail from NJ FamilyCare/Medicaid right away to avoid a gap in your coverage. You need to look for and respond to mail from the State of New Jersey or your local county board of social services. If NJ FamilyCare requests information, you need to respond right away to avoid a gap in your NJ FamilyCare coverage.

Providers and Community Partners: It’s Time to Raise Awareness

As this important eligibility work begins, community partners can help get the word out about what is happening next with NJ FamilyCare coverage. Providers and community partners can assist by doing the following:

    • Becoming NJ FamilyCare Ambassadors to help raise awareness. To become an NJ FamilyCare Ambassador, email CommunityCollab@dhs.nj.gov with the subject line “Ambassador.”
    • Checking gov/StayCoveredNJ for updated materials. Posters are available in 21 languages on the StayCoveredNJ site for on-demand printing. Posters can be posted in locations that are visible to the people we mutually serve, like reception desks and common areas. Frequently Asked Questions are also available online and updated often.

Protecting Healthcare Coverage

NJ FamilyCare and community partners will work together to raise awareness about this important process. For members, continuity of care is a priority, and we do not want anyone who is eligible to lose their healthcare coverage. We are ready and here to help. By working together, we can help ensure the best outcomes for New Jersey residents.

Short Introductions to the Return to Regular Renewals

 

Text to Share

Employers

Dear employee,

If you or your family get healthcare from NJ FamilyCare/Medicaid, we have important news about your benefits. NJ FamilyCare has returned to regular annual renewals. From April 1, 2023 to March 31, 2024, NJ FamilyCare will mail the first renewal packets since 2020 to its members. Please make sure your mailing address is up-to-date with NJ FamilyCare by calling 1-800-701-0710 (TTY: 711). When you receive mail from NJ FamilyCare, make sure you follow the instructions and return your packet. Keeping your healthcare coverage is important to us at [employer name]. There is also an NJ FamilyCare initiative called Cover All Kids that children in your life may qualify for – it is for all income-eligible children, regardless of their immigration status. If you have questions, visit nj.gov/StayCoveredNJ, or call 1-800-701-0710 (TTY: 711). Our staff can also help you – please contact [person or unit at your organization] at [contact email or phone number]. Your health is important – we want you to stay covered!

Healthcare Providers

Dear patient,

If you or your family get healthcare from NJ FamilyCare/Medicaid, we have important news about your benefits. NJ FamilyCare has returned to regular annual renewals. From April 1, 2023 to March 31, 2024, NJ FamilyCare will mail the first renewal packets since 2020 to its members. Please make sure your mailing address is up-to-date with NJ FamilyCare by calling 1-800-701-0710 (TTY: 711). When you receive mail from NJ FamilyCare, make sure you follow the instructions and return your packet. It is important to keep your coverage so that you can keep seeing your provider(s) here at [name of provider organization]. If you have questions, visit nj.gov/StayCoveredNJ, or call 1-800-701-0710 (TTY: 711). Our staff can also help you – please contact [person or unit at your organization] at [contact email or phone number]. Your health is important – we want you to stay covered!

[Optional, depending on the patients you serve: There is also an NJ FamilyCare initiative called Cover All Kids that patients and children of patients may qualify for – it is for all income-eligible children, regardless of their immigration status.]

School Administrators

Dear students and families,

If you or your family get healthcare from NJ FamilyCare/Medicaid, we have important news about your benefits. NJ FamilyCare has returned to regular annual renewals. From April 1, 2023 to March 31, 2024, NJ FamilyCare will mail the first renewal packets since 2020 to its members. Please make sure your mailing address is up-to-date with NJ FamilyCare by calling 1-800-701-0710 (TTY: 711). When you receive mail from NJ FamilyCare, make sure you follow the instructions and return your packet. If you have questions, visit nj.gov/StayCoveredNJ, or call 1-800-701-0710 (TTY: 711). There is also an NJ FamilyCare initiative called Cover All Kids that students may qualify for – it is for all income-eligible children, regardless of their immigration status. Our staff can help you as well – please contact [person or unit at your school] at [contact email or phone number]. Your health is important – we want you to stay covered!

Faith-Based Organizations

Dear [name of institution/organization community],

If you or your family get healthcare from NJ FamilyCare/Medicaid, we have important news about your benefits. NJ FamilyCare has returned to regular annual renewals. From April 1, 2023 to March 31, 2024, NJ FamilyCare will mail the first renewal packets since 2020 to its members. Please make sure your mailing address is up-to-date with NJ FamilyCare by calling 1-800-701-0710 (TTY: 711). When you receive mail from NJ FamilyCare, make sure you follow the instructions and return your packet. We here at [organization name] want you to stay healthy, and this is an important step. We also want you to know about the Cover All Kids initiative that young people may qualify for – it is for all income-eligible children, regardless of their immigration status. If you have questions, visit nj.gov/StayCoveredNJ, or call 1-800-701-0710 (TTY: 711). Our staff can also help you – please contact [person or unit at your organization] at [contact email or phone number]. Your health is important – we want you to stay covered!

Advocacy and Community-Based Organizations

Dear member,

If you or your family get healthcare from NJ FamilyCare/Medicaid, we have important news about your benefits. NJ FamilyCare has returned to regular annual renewals. From April 1, 2023 to March 31, 2024, NJ FamilyCare will mail the first renewal packets since 2020 to its members. Please make sure your mailing address is up-to-date with NJ FamilyCare by calling 1-800-701-0710 (TTY: 711). When you receive mail from NJ FamilyCare, make sure you follow the instructions and return your packet. If you have questions, visit nj.gov/StayCoveredNJ, or call 1-800-701-0710 (TTY: 711). Since it is part of our mission at [organization name] to make sure you are as happy and healthy as possible, our staff can also help you – please contact [person or unit at your organization] at [contact email or phone number]. Your health is important – we want you to stay covered!

[Optional, depending on your mission: There is also an NJ FamilyCare initiative called Cover All Kids that {members or other name of group participants} or their children may qualify for – it is for all income-eligible children, regardless of their immigration status.]

How can people help as community ambassadors for NJ FamilyCare?

Spread the word: Through word-of-mouth and peer-to-peer sharing, community ambassadors can reach members. Community ambassadors can be NJ FamilyCare members, employees of community organizations, neighbors who want to keep their communities covered, or anyone in between. The Stay Covered NJ Toolkit has materials to download and share in English, Spanish, and 19 other languages. The posters can be printed or posted online. These messages direct NJ FamilyCare members to call 1-800-701-0710 (TTY: 711) to update their contact information and look for mail related to NJ FamilyCare. As a trusted community member or organization, you can share this information to help keep NJ FamilyCare members insured year-round.

How can providers help?

Healthcare providers have a special role as a trusted source of health information. There is no better time to discuss the importance of remaining insured, healthy, and safe than when a patient receives medical care. Each day, staff have the opportunity to remind patients about renewal of their NJ FamilyCare/Medicaid coverage.

Please talk to patients about updating their contact information with NJ FamilyCare and responding promptly to our mail. When a patient with NJ FamilyCare coverage reports a new address to your office, please tell them to call 1-800-701-0710 (TTY: 711) to update their address with NJ FamilyCare too.

To help us get the word out, you can visit our StayCoveredNJ website right now. There, you’ll find printable materials, including posters in 21 languages and Frequently Asked Questions. Please post materials in a spot that is visible to the people we mutually serve – reception desks and waiting areas are ideal locations. You can also email us at DMAHS.CommunityCollab@dhs.nj.gov if you need a print run of over 100 posters  – we’re happy to provide them. For under 100 posters or flyers, we welcome you to print them off the StayCoveredNJ toolkit. 

 

How do I keep up with information related to the unwinding?

Check this page frequently. It will be updated if there is new information.

Read our Frequently Asked Questions (FAQs) page for members and providers/community organizations. The FAQs will be updated as new topics come up.

Unwinding Process - Call to update your address Call to update your address, and get ready to receive a renewal packet.