Information Technology

Overview:

The New Jersey Department of Community Affairs (NJDCA) Information Technology office plays a vital role in managing and supporting the technological framework that underpins the department's operations.  The office is responsible for the implementation and maintenance of IT systems, ensuring they are both secure and efficient to meet the agency’s objectives.  A significant aspect of its duties involves project management, where the office coordinates and oversees IT projects from inception through completion, ensuring they are delivered on time and within budget.  This involves planning, resource allocation, risk management, and facilitating communication among stakeholders to align projects with departmental goals.  Additionally, the IT office manages the help desk function, providing essential technical support to department employees.  This includes troubleshooting and resolving issues reported through level one and level two tickets, ensuring minimal disruption to daily operations.  The office also develops and maintains software applications critical to various departmental functions, continually seeking ways to enhance service delivery through technological advancements.  Furthermore, it is tasked with safeguarding data and network security, implementing robust protocols to protect sensitive information and prevent unauthorized access.  Through these comprehensive responsibilities, the NJDCA Information Technology office ensures the department is technologically equipped to effectively serve New Jersey's communities and maintains its status as a leader in technological innovation among state agencies.

Potential Areas of Internship for Students with the following Academic Majors: Computer Science

Position 1:

The intern would provide software application maintenance of NJDCA’s Utility Assistance programs within the Division of Housing & Community Resources.   These programs support low-income residents with benefits to help cover home energy bills as well as other services such as Weatherization and Lead remediation.  

The intern would provide standard maintenance like creating and modifying accounts as well as investigating any processing errors and providing code review and enhancements.   Additionally, the intern would gain exposure to network and security protocols, contributing to the agency's cybersecurity efforts by observing and assisting with the implementation of security measures.  The role would also include supporting the help desk function, where the intern would address level one tickets, resolving basic technical issues, and providing first-line support to end users.  Through these activities, the intern would develop a comprehensive understanding of IT operations in a governmental context, learning development work along with essential network, security, and support responsibilities.

Position 2:

The intern would engage in a variety of tasks to support the agency's technological infrastructure and operations. The intern would develop and customize applications within Microsoft’s Power Platform, learning to integrate it with other software solutions and explore other programming languages to enhance their development skills.  Additionally, the intern would gain exposure to network and security protocols, contributing to the agency's cybersecurity efforts by observing and assisting with the implementation of security measures. 

The intern would support the help desk function, resolving basic technical issues, and provide first-line support to end users.  Through these activities, the intern would develop a comprehensive understanding of IT operations in a governmental context, learning development work along with essential network, security, and support responsibilities.

 

Position 3:

Focusing on project management, the intern would engage in a range of responsibilities aimed at supporting the department's IT projects and operations.  The intern would assist in coordinating project activities, tracking progress, and ensuring timely communication between stakeholders.  They would participate in meetings; help prepare project documentation, learn about resource allocation, and risk management.  Additionally, the intern would gain exposure to network and security protocols, observing and assisting with tasks related to maintaining the integrity and security of the department's IT infrastructure.  Additionally, the intern would gain exposure to network and security protocols, contributing to the agency's cybersecurity efforts by observing and assisting with the implementation of security measures.  The intern would support the help desk function, resolving basic technical issues, and providing first-line support to end users.  Through these activities, the intern would develop a comprehensive understanding of IT operations in a governmental context, learning development work along with essential network, security, and support responsibilities.