Support Coordination

Care management and Individualized Service Plan (ISP) development is provided by independent support coordinators working for DDD/Medicaid-approved Support Coordination Agencies (SCAs).  Support coordinators are required to conduct monthly health and safety monitoring to ensure that ISP services are being delivered and continue to meet individual needs.

When an individual has completed the DDD eligibility application process and is eligible to receive DDD services, their DDD Intake Worker will provide them with a Support Coordination Agency Selection Form to complete. Individuals may choose the SCA they wish to work with, or they may choose to be auto-assigned to an SCA. The SCA will assign a support coordinator to work with the individual and caregivers to complete the Person-Centered Planning Tool (PCPT) and the Individualized Service Plan (ISP).

Once an individual is enrolled in one of DDD's medicaid waiver programs, they have the the right to change their Support Coordination Agency if they choose to do so. To request this change, the Support Coordination Agency Change Form must be submitted to DDD.

Support Coodination Agency changes are made by DDD at the beginning of the month.

Individuals and families can use DDD's list of approved Support Coordination Agencies to help them find SCAs that serve their county.

For additional guidance, individuals and families can visit Selecting and Evaluating a Support Coordination Agency, with links to several guide booklets developed by The Boggs Center on Developmental Disabilities.