SNAP Quality Control

If you received a letter in the mail saying your SNAP case will be reviewed by Quality Control, the information below will tell you everything you need to know about the process.

SNAP Quality Control is a process for reviewing SNAP cases.  We want you to know your case is not being reviewed because you did anything wrong or because there is a problem.  It is required by federal law for all states.

SNAP Quality Control looks for two things:

  1. That your household is receiving the right amount of SNAP benefits; and
  2. That the local SNAP agency is processing cases correctly.

Who are SNAP Quality Control reviewers?

SNAP Quality Control reviewers are state employees working for the New Jersey Division of Family Development (DFD). SNAP benefits are approved by your local county agency, but are overseen by DFD, so the DFD offices handle all steps in the Quality Control review.

Why was my case chosen by Quality Control?

You were not chosen for Quality Control because you did anything wrong. Cases are randomly chosen for a Quality Control review. Each month the SNAP computer system randomly picks a number of cases to be reviewed.

Do I have to participate in the review?

Yes – If your case was chosen for a Quality Control review, you must cooperate with the review.

We understand that the review can be an inconvenience to you, but you must participate if your case is chosen. If you refuse to cooperate with a Quality Control review, your SNAP case will close and you will not be eligible for benefits until you complete the review.

What happens during a Quality Control review?

First, a Quality Control reviewer will look at the work your local agency did on your case, including reviewing documentation you provided during application. Then the reviewer will need to interview an adult in the SNAP household and collect current documentation to make sure you are receiving the correct amount of SNAP benefits.

Why does Quality Control need to do an interview?

Quality Control rules set by the federal government require that the household be interviewed.  If your monthly SNAP benefits are $100 or less, the interview can be done over the phone, but everyone who receives more than $100 will need to meet with the Quality Control reviewer.

Face-to-face interviews are scheduled to take place at your local SNAP agency.  If you can’t make it to your scheduled interview, please notify Quality Control as soon as possible to reschedule.  If you can’t make it to the local office because of a disability, you may request a home interview.

If you need to reschedule your interview, or if you would like to request a home interview, please contact Quality Control at:

Phone:  (888) 474-4606

Don’t forget that if you do not participate in the SNAP Quality Control review, your SNAP case will be closed

What kind of documents will I need for the review?

You will need to give the Quality Control reviewers current documentation about your income, expenses and who is living in your home. The specific documentation needed may vary depending on your situation, but could include items such as paystubs, a rental agreement and utility bills. This documentation may be the same as what you gave your local SNAP agency during application or it may be more current.

For example – your rental agreement may be the same as when you applied for SNAP, but your paystubs and utility bill should be for the current month. Even if your documentation is the same, you will need to show the Quality Control reviewer.

How can I send my documents to Quality Control?

You should bring as much documentation as possible to your scheduled interview, but you may be asked to submit additional documentation to Quality Control.  If so, you can email, fax or mail any additional documentation needed to finish the review process. Please note, the email address below is only for submitting Quality Control documents. All other questions can be emailed to the Division of Family Development.

Email (Quality Control Documents ONLY):

Fax:  (609) 588-2541

Mailing Address:

NJ SNAP Quality Control
PO Box 716
Trenton, NJ 08610-0716

What if I have more questions?

If you have been contacted by Quality Control for a review, and have any questions about the process, you may call SNAP Quality Control.

Phone: (888) 474-4606