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New Jersey Long-Term Care Ombudsman

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Welcome to the New Jersey Long-Term Care Ombudsman Website

To File a Complaint

Tel.: 1-877-582-6995
Fax: 1-609-943-3479
Online Complaint Form
ombudsman@ltco.nj.gov
NJ Long-Term Care Ombudsman
P.O. Box 852
Trenton, NJ 08625-0852
IN THE EVENT OF AN EMERGENCY,
PLEASE DIAL 911

In the Spotlight

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New Jersey Nursing Home Residents: In Their Own Words
Consumer Voice's 2024 Resident's Voice Challenge.

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NJDOH Launches Dashboard to Aid Individuals in Selecting Nursing Homes

A new public-facing dashboard aimed at helping residents make informed decisions when choosing a nursing home has been launched by the New Jersey Department of Health (NJDOH).

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Stop Elder Abuse

LTCO advocates for the rights of residents of long-term care facilities and investigates allegations of abuse, neglect and exploitation. LTCO is the voice of the state’s most vulnerable institutionalized elderly citizens.

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Local Volunteer Opportunities

You can help to improve the lives of elderly residents of long-term care facilities in your neighborhood. Volunteers receive 32 hours of free training.  Classes are forming now.

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Transforming Nursing Home Advocacy

Elizabeth Speidel, LTCO’s Director of Community Engagement, and nursing home residents Martha Robinson, Ray DiFrancesco, Glenn Osborne, and Gail Smith discussed New Jersey’s resident-centered approach to nursing home advocacy during a Nov. 19, 2024 webinar hosted by the Long-Term Care Community Coalition.

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Weeding Out Medicaid Fraud

Laurie Facciarossa Brewer, New Jersey’s Long-Term Care Ombudsman, joined Acting State Comptroller Kevin D. Walsh and Joshua Lichtblau, Director of the Medicaid Fraud Division, to discuss their offices’ collaboration in holding nursing homes accountable. The virtual presentation was hosted by the Long-Term Care Community Coalition.

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Resident Stories — #MedicaidSavesLives — Louis

Louis Bonilla, resident of a nursing home in Ocean County, received lifesaving medical care thanks to Medicaid and Medicare, and now he is sharing his story to bolster the campaign to #SaveMedicaid from looming federal budget cuts. Louis is a member of NJ Nursing Home Residents United, a group of nursing home residents that works closely with LTCO’s Community Engagement Program to advocate for residents’ rights.


I Choose Home NJ

If you or someone you know:

  • Is living in a nursing home
  • Has or will be there for 60 days or more
  • Is eligible for Medicaid
  • Wants to move back into the community

The I Choose Home NJ Program may be able to help you move back into the community with low- or no-cost in-home services.

ichoose home logo

Webinars

To see more webinars, please refer to our webinar library.

COVID Outbreaks & Boosters in the LTC Facilities An NJLTCO FACE NJ webinar with NJ DOH

25 Most Common Nursing Home Problems and How to Resolve Them An NJLTCO FACE NJ webinar with Justice
Presentation
Resource Guide

Show Us the Money: How Nursing Homes Hide Profits While Claiming Losses and How This Impacts Resident Care
Presentation

Videos

To see more videos, please refer to our video library.


Last Updated: Friday, 05/30/25