Coronavirus update: On March 13, the federal government ordered long-term care facilities to restrict all visits. At this time, all visits by NJ LTCO staff are suspended. However, the NJ LTCO continues to accept complaints and will reach out to the long-term care facility by telephone in order to attempt to resolve any problems a resident might be experiencing. The LTCO can be reached by calling 1-877-582-6995 or by email at firstname.lastname@example.org You can find additional information on these restrictions on the NJ Department of Health website or you can call the DOH at 1-800-792-9770. Additional info for families and residents is also available on the Consumer Voice website.
The New Jersey Office of the Long Term Care Ombudsman (NJLTCO) is part of a national resident-focused, person-centered advocacy program. NJLTCO is an independent advocate for older individuals receiving long-term care. Representatives of the Office work with individual residents to help them address challenges they face; in addition, NJLTCO seeks opportunities to bring about change on local, state, and federal levels and by advocating for policy and legislative initiatives and participating in activities that support the Office’s core mission to advance the rights, the dignity and the self determination of elderly individuals living in long-term care.
The Ombudsman for the NJLTCO has been designated the State Long-Term Care Ombudsman pursuant to and in accordance with the provisions of 42 U.S.C. §§ 3058g et seq. The NJLTCO is responsible for securing, preserving, and promoting the health, safety, and welfare of New Jersey's elderly population, through investigations of abuse, neglect, and exploitation; legislative and regulatory advocacy; policy work; and education and outreach.
The NJLTCO is considered “in but not of” the Department of the Treasury. However, the Ombudsperson is considered independent of any supervision or control by the NJ Department of Treasury. As per state law, the Ombudsperson is directly appointed by the Governor.