Coronavirus update: On March 13, the federal government ordered long-term care facilities to restrict all visits. At this time, all visits by NJ LTCO staff are suspended. However, the NJ LTCO continues to accept complaints and will reach out to the long-term care facility by telephone in order to attempt to resolve any problems a resident might be experiencing. The LTCO can be reached by calling 1-877-582-6995 or by email at firstname.lastname@example.org You can find additional information on these restrictions on the NJ Department of Health website or you can call the DOH at 1-800-792-9770. Additional info for families and residents is also available on the Consumer Voice website.
The New Jersey State Long-Term Care Ombudsman (LTCO) advocates for residents by investigating allegations of abuse, neglect, exploitation, crime and serious bodily injury of individuals aged 60 or over living in a long-term care facility. If you (or someone you know) lives in a long-term care facility and has a problem or concern, please contact us.
The LTCO investigates, resolves and/or refers complaints to the appropriate agency. By law, callers may remain anonymous and our case files are closed to the public. NOTE: The LTCO is not a first response agency. If a resident of a long-term care facility is at risk of immediate harm, or has been severely injured, please call 911 or the local police department immediately. The types of facilities or programs that are within the jurisdiction of the State Long Term Care Ombudsman include:
Other hotlines you can call:
The New Jersey Department of Health (NJDOH) licenses and regulates all long-term facilities in New Jersey. Complaints about care and treatment in NJDOH licensed facilities, including nursing homes and assisted living facilities, can also be directed to the NJDOH by calling 1-800-792-9770.
Residents of boarding homes and some Residential Health Care Facilities can also call the New Jersey Department of Community Affairs (NJDCA), which licenses and regulates those facilities. The number to call to lodge a complaint with NJDCA is 609-633-6251.
You are encouraged to dial “2-1-1” 24 hours a day, seven days a week if you need help in understanding and finding available assistance services, including services for elderly individuals.