Throughout the COVID-19 public health emergency, visitation to NJ long-term care facilities has been severely restricted. The NJ Department of Health has issued guidance that allows LTC residents to have limited visitation in very specific circumstances. In addition, the NJ DOH has issued visitation guidance for the holiday season. General visitation and testing guidance was issued on October 20, 2020. (See page 22.) Holiday visitation guidance was issued on November 16, 2020. If If you have questions or concerns about visiting long-term care facilities, contact the NJ LTCO.
The NJ Office of the Long-Term Care Ombudsman is an independent state agency whose sole mission is to advocate for the rights of residents of long-term care facilities.
Our staff and volunteers are trained to help you receive the best quality of care and quality of life you deserve. They are here to listen to your concerns and to work with you to solve any problems you may be having.
If you have a concern or complaint about your care or if you believe your rights are being violated, you can contact us at 1-877-582-6995. Calls are confidential, at your request.
Normally, when you call us, we would make an unannounced visit to the facility to see you. However, due to the COVID-19 pandemic, we are not currently entering long-term care facilities. However, if you call us, we will reach out to the facility by phone and we will investigate your problem and try to solve it.
COVID-19: How it affects your rightsLong-term care facilities have been allowed to roll back some residents’ rights to protect residents from COVID-19. Some of these changes include:
It is important to remember that you still have rights during this difficult time. You have the right:
Stimulus Money from the Federal Government
Most nursing home residents should receive a COVID-19 stimulus payment made under the CARES Act. For most people the payment is $1200 and is direct deposited into your checking or savings account.
The nursing facility should not keep your stimulus funds for its use.
Your stimulus money is not considered income and will not be counted as a resource for one year.
If the nursing home controls your bank account and your stimulus payment was direct deposited, it should:
If you think your stimulus money was direct deposited into an account that the nursing home controls and you have not received it, please call our office.
To contact our office:
You can also ask your facility staff if there is a Volunteer Advocate from our office and what their contact information is.We will continue to represent your interests and work to ensure quality care remains a primary focus during this difficult time.