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New Jersey Long-Term Care Ombudsman

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Modivcare Transportation Complaint/Referral

Modivcare Transportation Complaint/Referral

Medicaid has a unit of state employees who monitor Modivcare. This is the Modivcare State Monitoring Unit (SMU). When a long-term care facilities has an issue with transportation for a LTC resident, they should contact the SMU as per below.

Please take a note of the State Monitoring Unit (SMU) Staff contact information listed below for any future inquiry of Non-emergency medical appointment transportation concerns.

Modivcare Regional Facility Liaisons contact List

Each long term care (LTC) facility has been contracted with their linked provider for the medical appointment transportation of their resident Medicaid members and there are ModivCare regional facility liaisons as listed below to address any transportation issues of the LTC facility residents in their region. All LTC facility administrators need to escalate their residents’ transportation concerns to the appropriate liaison staff in their area and if issues are unresolved escalate to the staff at SMU listed above for assistance.

  • Evelyn Noyola Habana, 848-252-0371
  • North Jersey (Bergen, Hudson, Passaic, Sussex, Warren)

  • Takeya Thomas, 732-844-9244
  • Central Jersey (Essex, Union Somerset Morris)

  • Christopher Blanc, 862-253-3288
  • Southern Central (Middlesex Monmouth, Mercer, Ocean, Burlington)

  • Anjaya Pennant, 862-200-9140
  • Southern Jersey (Atlantic, Camden, Cape May, Cumberland, Gloucester, Salem
Modivcare Transportation Complaint/Referral Form

Last Updated: Friday, 10/29/21