Electronic Visit Verification (EVV) is a web-based system that verifies when provider visits occur and documents the precise time services begin and end. It ensures that people receive their authorized services. This new technology is now required by federal law for certain services provided through NJ FamilyCare. For CSOC service providers this includes Intensive-in-Home Behavioral, Individual Support Services, and Agency Hired Respite providers.
New Jersey's contracted EVV vendor is HHAeXchange. For questions and issues directly related to HHAeXchange, please contact the HHAeXchange NJ support team at: NJSupport@hhaexchange.com or 866-245-8337
HHAeXchange (HHA): Please contact the NJ support team at: NJSupport@hhaexchange.com or (866) 245-8337. If you are using a 3rd party EVV solution, please contact the EDI support team at EDISupport@HHAeXchange.com
CSOC: Please email the CSOC EVVS Mailbox at: DCF.EVVCSOC@dcf.nj.gov. CSOC will monitor the mailbox and respond to inquiries.
Division of Medical Assistance and Health Services (DMAHS): Please email the DMAHS’ EVV Mailbox at: mahs.evv@dhs.state.nj.us. DMAHS will monitor the mailbox and respond to inquiries. DCF.EVVCSOC@dcf.nj.gov
