General Access and System Use
Frequently Asked Questions (FAQs)
The General Access and System Use FAQs page addresses common questions about NJSLEDS. These FAQs are intended to support all users, regardless of submission type, in understanding how the system works, how to get help, and how to navigate processes that affect multiple submissions.
If you don't see your question answered here, contact the NJSLEDS Help Desk for support.
Q: I didn't receive my welcome email or login credentials. What should I do?
Welcome emails and login credentials for the NJSLEDS Launch will be going out on Tuesday, September 2, 2025. These credentials will only be sent to district staff who have been designated as NJSLEDS users, also known as Points of Contact (POCs). The welcome email will contain instructions on how to access NJSLEDS, which will be accessed through myNJ. The email will come from NJSLEDS@doe.nj.gov with the subject line: “Authorization for DOE NJSLEDS.”
If you haven't received your credentials by Wednesday 9/3 at 5pm, please follow these steps:
- Check your spam or junk folder. The welcome email will come from the NJSLEDS system (NJSLEDS@doe.nj.gov) on the day your account is created.
- Confirm your access. Only designated users will receive login credentials. Please check with your Web User Administrator (WUA) or district data lead to confirm that:
- You were submitted as a NJSLEDS user for at least one submission
- Your correct email address was included in the request
- Contact the NJSLEDS Help Desk. If you are a designated NJSLEDS user and did not receive your welcome email, please reach out to the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov or by calling 609-376-3970. Please include:
- Your full name
- District name, district ID, and county code
- A brief note explaining you did not receive the welcome email
Reminder: WUAs and superintendents do not automatically receive access to NJSLEDS. Only official users will receive login credentials.
Q: Can I be added as an NJSLEDS User/Point of Contact (POC)?
To request to update your district's users for NJSLEDS, your Web User Administrator (WUA) must submit a formal request using our NJSLEDS User Change Form found on our website under Key Documents. This ensure proper access, system security, and role-based permissions. Please note there is a pause on point of contact changes until mid October.
Q: Can more than one person in my district have access to the NJSLEDS system?
Yes, but with limitations. Each district may have up to four (4) active user accounts in NJSLEDS at a time. This limit is in place to support system stability, manage Help Desk volume, and ensure focused onboarding during the transition. We are working to increase the users to up to (8) user accounts per district.
To request to update your district's users for NJSLEDS, your Web User Administrator (WUA) must submit a formal request using our Point of Contact change form found on our website. This ensure proper access, system security, and role-based permissions. Please note there is a pause on point of contact changes until mid October.
Reminder: Login credentials are assigned to individuals and may not be shared.
Q: When will I receive NJSLEDS log in credentials?
Welcome emails and login credentials for the NJSLEDS Launch will be sent on Tuesday, September 2, 2025. These credentials will only be sent to district staff who have been designated as NJSLEDS users, also known as Points of Contact (POCs). The welcome email will contain instructions on how to access NJSLEDS, which will be accessed through myNJ. The email will come from NJSLEDS@doe.nj.gov with the subject line: “Authorization for DOE NJSLEDS.”
If you don't receive your welcome email by 9/3 at 5pm, please contact the NJSLEDS Help Desk.
Q: As the Web User Administrator (WUA), can I create additional NJSLEDS user accounts for my team?
No. Only the NJDOE NJSLEDS team can create user accounts.
If your district needs to request access for additional users, you, as the Web User Administrator (WUA), must fill out the NJSLEDS User Change Form on the NJSLEDS website under Key Documents.
Districts cannot create their own accounts. All access must be requested and approved through the NJDOE to ensure secure system access and role-based permissions.
Q: What roles exist in NJSLEDS and what access does each have?
All NJSLEDS users hve the same base role, called LEA user. This role gives users access to their district's information only. No one can see data from another district.
What each LEA user can do depends on the submission permissions they've been granted:
- If a user has no submission permissions, they'll be able to log in and view general system features like the homepage, account settings, and dashboards, but they won't be able to upload or view submission records.
- If a user has been granted permission for one or more submissions, they'll see and be able to upload data for those specific areas (ex., Student Management, Staff Vacancy, etc.).
- If you're unsure which submissions you have access to, contact your Web User Administrator (WUA) or the NJSLEDS Help Desk for support.
Q: Can I use my NJ SMART credentials to log into NJSLEDS?
No. NJSLEDS and NJ SMART are completely separate systems with separate login credentials. Even if you had access to NJ SMART, you will need a new, unique NJSLEDS account. Login credentials for NJSLEDS will be sent to authorized users via email on September 2, 2025
Never attempt to log into NJSLEDS using your NJ SMART username or password. It will not work.
Q: How do I upload data into NJSLEDS?
Data must be formatted according to the submission-specific template and uploaded as a .CSV UTF-8 file. Ensure that all required fields are completed and formatted correctly to prevent errors.
Q: I received duplicate record errors. What do I do?
Duplicate errors typically occur when records previously uploaded are included again in a new file. Review your source file to ensure that duplicate entries have been removed or consolidated before resubmission.
Q: Why is error resolution so complicated right now?
We know the current error resolution process can feel a bit clunky, especially managing templates and working across multiple files in a new system. We are currently creating training materials that address how to correct errors with step by step instructions.
In the meantime here is the process for fixing errors in NJSLEDS:
All corrections must be made in your submission file and your SIS.
- Steps to Resolve Errors in NJSLEDS: Filter to Error Records: In the NJSLEDS portal, filter your submission records to show only those with an “Error” status.
- Export and Review: Export both your filtered submission file and your error report. Compare the two files to identify the issue with each record.
- Correct in Your File: Make the necessary corrections in your .CSV UTF-8 submission file—not in the system or your SIS at this stage.
- Reupload to Confirm Resolution: Save and reupload the corrected file to NJSLEDS to ensure that the errors have been cleared.
- Update Your SIS: Once the file is error-free in NJSLEDS, you must update your SIS with the same corrections. This ensures your source system stays aligned with what was submitted and approved.
Q: Do I need to resolve every error in my file?
Yes, your file should be free of errors prior to the Fall and End of Year Snapshots.
Q: Some of these errors did not occur in NJ SMART. Why is that?
NJSLEDS is not a copy of NJ SMART. It is a modernized system with new logic, improved validations, and different requirements. There may be instances where certain issues were not flagged by NJ SMART as expected. In others, NJSLEDS may be flagging too aggressively while we fine-tune validation rules.
If you encounter an error that contradicts the submission handbook or feels unclear, please report it to the NJSLEDS Help Desk. We're actively reviewing those patterns to determine whether changes are needed on our end.
Q: Is NJSLEDS replacing NJ SMART?
Yes. The NJDOE is replacing NJ SMART with NJSLEDS as the state's official data reporting system.
NJSLEDS offers a modernized, cloud-based platform with stronger data governance, improved submission workflows, and long-term flexibility to meet changing policy and compliance needs. Most sumbission file layouts remain the same to reduce disruption, but the overall system and infrastructure are new.
The full transition to NJSLEDS is on September 2, 2025
Q: Can I call someone instead of emailing the Help Desk?
Yes. If you prefer to speak to someone directly, you can call the NJSLEDS Help Desk at 609-376-3970, Monday through Friday from 8am-5pm EST.
Help Desk staff are available to assist with login issues, error messages, submission questions, general system navigation, and more. However, for certain requests, like account changes or NJSLEDS designated user updates, you may still be asked to follow up via email for documentation and tracking purposes.
Email remains the preferred method for submitting technical questions and role-related requests.
Q: When should I use a secure email? How do I send a file securely?
If your message to the NJSLEDS Help Desk includes any of the following, please request a secure email first:
- Personally identifiable information (PII) including (but not limited to) a student's name, SID, or date of birth.
- A file attachment
Secure Email Process:
- Email the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov to request a secure email.
- You'll receive a notification from MOVEit Transfer with a username, temporary password, and link.
- Log into the secure portal and upload your message or file.
- This ensures sensitive information is handled in compliance with state and federal privacy laws.
Q: Can I share a practice file with the Help desk for review?
Yes. However, if your file contains real student or staff data, you must first request a secure email before sending the file to the NJSLEDS Help Desk.
To share a practice file safely:
- Request a secure email: Email helpdesk-sleds-staging@doe.nj.gov and ask for a secure message link.
- Watch for a MOVEit Transfer notification: You'll receive an email with a username, temporary password, and link to the secure portal.
- Log into the secure portal: Use the link to upload your file and message.
You must request a secure email if your message includes:
- Any personal identifiable information (PII), such a student names, SIDs, or birthdates.
- File attachments of any kind.
- This process ensures your submission and email complies with state and federal privacy laws.
Q: My County District School (CDS) directory information is incorrect. How can I update it?
To correct County District School (CDS) directory information, please email cdshelp@doe.nj.gov and include your CDS code in the email.
Q: How can I find the County District School (CDS) directory?
The County District School (CDS) directory can be found on the Key Documents page.
Q: How long should I expect to wait for a Help Desk response?
The NJSLEDS Help Desk typically responds to inquiries within one to two business days. However, please note that during active submission periods, response times may be longer due to increased volume. We appreciate your patience as we work to support all participating districts as quickly and thoroughly as possible.
Q: Why can't I edit my records directly in NJSLEDS?
NJSLEDS is a target system—it stores validated data for official reporting. It's not designed for direct editing. All records must be updated in your local source system (like your SIS or HR platform) and then reuploaded to NJSLEDS.
Q: Can I upload just one corrected record?
Yes. NJSLEDS allows you to upload a file that contains as few as one record or as many as several thousand. You can correct a single record by uploading a new file that just contains that record, provided it follows the appropriate format and includes the necessary identifiers.
This flexibility allows districts to correct issues without reprocessing the whole dataset. However, it's still important to ensure that each file meets submission standards and reflects the current state of your local source system.
Q: Why is my upload taking so long?
Processing delays may occur when uploading large files or during high-volume periods.The development team is actively working to improve system performance. If you experiece prolonged delays, please notify the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov so the issue can be investigated further.
Q: Why doesn't NJSLEDS allow full vs. partial uploads?
NJSLEDS is intentionally designed to move beyond the ""full"" versus ""partial"" upload distinction used in NJ SMART. Instead, the system supports incremental uploads, meaning districts can submit data in any volume, at any time, without having to designate the upload type.
Each file submitted to NJSLEDS is treated as a standalone submission. The system processes each record based on its unique identifiers and either adds or updates the records accordingly. This appraoch simplifies the submission process, reduces confusion around upload types, and allows for more flexibility in correcting or updating data.
While this model may feel different at first, it aligns with the overall shift to a more modern, real-time data system. It also reduces the risk of accidental data replacement or overwrites that sometimes occurred in NJ SMART.
Q: What happened to Conflict-Owning and Conflict-Claiming?
In NJSLEDS, the terms ""Conflict-Owning"" and ""Conflict-Claiming"" have been retired and replaced with more intuitive, action-oriented labels:
- Conflict-Owning is now referred to as Transfer Request, and the involved LEA is now the Associated District.
- Conflict-Claiming is now referred to as Transfer Requested, and the involved LEA is now the Requesting District.
These updates are part of a broader effort to streamline terminology and clarify reponsibilities in the transfer resolution process. To learn more about this transition, please see our Introduction to NJSLEDS webinar located on our website under the Trainings and Webinars page.
Q: Where do I find contact information for an NJSLEDS Point of Contact (POC) for another LEA?
The NJSLEDS Point of Contact list available in the Key Documents section.