FAQs
Instant Troubleshooter
Find your answer in a few clicks. No waiting, no ticket required.
My upload failed or won't process
An "Unsuccessful" status means your file was rejected before NJSLEDS could validate individual records. The two most common causes are:
Field Type Errors – A field contains the wrong data type (for example, text in a date field).
Field Length Errors – A field exceeds the maximum allowed length.
- Click the file name in Submission History to see the Notes field.
- Review the data handbook for correct data types and lengths.
- Verify your file is saved as .CSV UTF-8.
- Check that headers match the template exactly.
- Re-export from your SIS and re-upload to NJSLEDS.
Files typically process within minutes, but near-deadline periods can cause delays.
- Wait at least 30 minutes.
- Refresh Submission History — do not re-upload while one is still processing.
- If unchanged after one hour, contact the Help Desk with the file name and timestamp.
- Go to Submission Records (not Submission History).
- Select your submission type.
- Click Error Report in the upper right corner.
- Export and review in Excel.
- Correct flagged records in your SIS, re-export and re-upload to NJSLEDS.
The dropdown reflects the permissions your WUA assigned to your account.
- Confirm with your WUA which submissions you have access to.
- For more access, your WUA must submit an updated User Change Request Form.
- Also confirm the submission window is currently open — some submissions are only available during specific collection periods.
I have a Transfer Request
When you upload a student who is currently active in another NJ district, NJSLEDS automatically creates a Transfer Request. This prevents the student from being counted in two districts at once.
- Transfer Request – You are trying to enroll a student who is active elsewhere. Wait for the other district to release them.
- Transfer Requested – Another district wants your active student. Mark the student inactive and re-upload.
- Transfer Approved – The other district released the student. Re-upload your file to complete.
- Transfer Waiting – A third district is in line. Another transfer is already in progress.
- Verify the student actually left your district (check with your registrar).
- Open the student's record in your SIS.
- Change their status: DistrictStatus = "I" and SchoolStatus = "I".
- Enter the SchoolExitDate (day after last day of attendance, YYYYMMDD format).
- Enter the appropriate SchoolExitWithdrawalCode — refer to the Student Management Handbook.
- Re-upload your file to NJSLEDS. The system will automatically approve the transfer.
- After one week: Send a follow-up email.
- After two weeks: Try calling them directly.
- After three weeks: Contact your web user administrator.
- After four weeks: Submit a Help Desk case with your documentation.
Point of contact info is available in the Key Documents section.
The student already has a SID — that is how the system matched them. Creating a duplicate causes serious problems that require a merge request to fix later. Keep the student in your upload files and wait for the transfer to resolve.
Shared-time students should not trigger a Transfer Request if fields are set correctly:
Academic district: EnrollmentType = S, ReportedSharedVoc = N
Vocational school: EnrollmentType = S, ReportedSharedVoc = Y
Both districts should verify these fields and coordinate.
I have errors I don't know how to fix
- Go to the Submission Records tab.
- Select the submission type.
- Click Error Report in the upper right corner.
- Toggle between "Record Level" and "Error By Type" views.
- Click Export to download and review in Excel.
- Identify – Export Error Report and Submission Records together.
- Fix in your SIS – NJSLEDS is a target system; you cannot edit records directly.
- Re-export – Fresh .CSV UTF-8 from your SIS.
- Re-upload via Submission Upload. System overrides corrected records.
- Verify – Check History for processing, then Records to confirm errors cleared.
The Error Report is organized by validation rules, not your file structure. Use it as a guide, then make corrections in your SIS using the template field names. Exporting both side by side in Excel is the most efficient approach.
Errors must be resolved — records will not be accepted until corrected and re-uploaded.
Warnings flag potential data quality issues but do not block your submission.
A Sync error occurs when a student or staff member who was reported as Active in a previous submission is missing from your first file upload of the new school year. NJSLEDS expects every previously active record to appear — either as Active or Inactive.
To resolve:
- Cross-check the flagged records against your SIS.
- If still active, include them with Status = Active.
- If no longer active, include them with Status = Inactive, plus the exit date and reason.
- Upload the updated file to NJSLEDS.
I need to fix something in ID Management
"Unresolved" = no automatic match found. Go to the ID Management tab.
- Associate – Link to an existing SID/SMID if the match looks correct.
- Create New – Only if truly new to NJ public education.
After either action: update your SIS with the ID, match all seven key identity fields, then re-upload.
- Download Field Change instructions from Key Documents.
- Submit a Help Desk case: Type: ID Change Management, Sub Type: Change Request.
- Wait for confirmation (two to four weeks).
- Then update SIS and re-upload.
- Download Merge instructions from Key Documents.
- Help Desk case: Type: ID Change Management, Sub Type: Merge Request.
- Keep the oldest ID — most historical data.
- Wait for confirmation, update SIS, re-upload.
I need to delete or correct a record
- Fix in your SIS.
- Re-export .CSV UTF-8 file.
- Re-upload to NJSLEDS — system overrides the record.
If key identity fields in NJSLEDS need correcting, submit a Field Change Request through the Help Desk instead.
- Download the correct delete template from Key Documents.
- Fill every required field.
- Rename: DistrictCode_SubmissionDelete_MMDDYY.xlsx
- Help Desk case: Type: Delete Record.
Removes a person across all submissions. Only for records that should never have existed.
If ever legitimately enrolled or employed, use a merge instead.
- Download Delete Template from Key Documents.
- Complete all fields including File ID.
- Submit through Help Desk.
I have a cross-submission mismatch
If a student appears in both Special Education and Student Management, the SpecialEducationClassification must be identical. If they don't match, you'll receive an error on the Special Education submission.
- Determine which submission has the correct classification.
- Update the incorrect record in your SIS.
- Re-upload the corrected file to the appropriate submission.
An Out of Sync error means a record in one submission is missing or doesn't match another. For example, a student is active in Student Management with a Special Education Classification but missing from Special Education.
- Verify key identifying fields (LID, SID, name, DOB) match exactly across both submissions.
- Confirm the student is included in all required data collections.
- Update your SIS and re-upload the corrected records.
I can't log in or access the system
- Log into myNJ.
- Click the "auth code" link (top right).
- Paste code from your setup email (subject: "Authorization for DOE NJ SLEDS").
- Log out and back in.
No email? Check spam/junk and ask IT to check quarantine. Still missing? Contact the NJSLEDS Help Desk.
The NJSLEDS Help Desk cannot reset myNJ passwords.
- Go to the myNJ login page and click "Forgot Password."
- Follow prompts to reset.
- Log in, click NJSLEDS tile.
"Account Disabled"? Clear the cache or try a different browser.
- Ask your WUA to submit the NJSLEDS User Change Request Form.
- Processing takes one to two business days.
- You will receive an authorization code via email.
- Enter the code in myNJ to activate access.
Up to eight users per district. District-issued email required — no shared inboxes.
I need help with file format
Option 1: Excel supports CSV UTF-8
- Open your file in Excel.
- Click File → Save As.
- In "Save as type," select .CSV UTF-8 (comma-delimited).
- Click Save.
Option 2: Older Excel
- Save as regular .CSV, close Excel.
- Right-click file → Open with → Notepad.
- File → Save As → change Encoding to UTF-8.
- Keep .csv extension, click Save.
Excel 2016+: When opening a CSV, select "Don't Convert" at the prompt.
Excel 2013 and earlier: Use the Text Import Wizard and set columns to "Text."
You can upload a file with as few as one record, as long as it follows the correct format and includes the necessary identifiers. The system processes each record by unique identifiers and updates accordingly.
Explore FAQs by Submission Category
For detailed, submission-specific questions, download the full FAQ document for your topic. If you're looking for training materials, templates, or handbooks, please visit the User Resources or Trainings and Webinars pages.
Contact Us
-
NJSLEDS Help Desk
Use this contact for login issues, system navigation, data errors, file uploads, and more. Our Help Desk is available Monday through Friday from 8:00 AM to 5:00 PM.
Preferred Method: NJSLEDS Help Desk Web Form
(access via the "Contact Help Desk" button on the NJSLEDS system homepage)
Phone: 609-376-3970New: You can now comment directly on Help Desk cases in the system. Learn more →
Sending Sensitive Information to the Help Desk
-
To protect student and staff privacy, do not send personally identifiable information (PII) or data through regular email (examples include student names, SIDs, dates of birth, or staff identifiers).
NJSLEDS Help Desk Web Form
Use the secure web form inside NJSLEDS:
- Log into the NJSLEDS system via myNJ.
- On the Home screen, click the “Contact Help Desk” button.
- Complete the web form and upload any necessary files.
- Choose the correct categories (for example: ID Case Management → Merge Request → Student Management).
This is the only method for submitting SID/SMID change, merge, or delete requests. These requests will not be processed if sent outside of the system.
Official Site of The State of New Jersey