General Access and System Use

Frequently Asked Questions (FAQs)

The General Access and System Use FAQs page addresses common questions about NJSLEDS overall functionality, user access, soft launch participation, transfer requests, and data submission expectations.

These FAQs are intended to support all users, regardless of submission type, in understanding how the system works, how to get help, and how to navigate processes that affect multiple submissions.

If you don't see your question answered here, contact the NJSLEDS Help Desk for support.


FAQ Categories


Q: I didn't receive my welcome email or login credentials. What should I do?

Welcome emails and login credentials for the NJSLEDS Soft Launch will be going out on July 7, 2025. These credentials will only be sent to district staff who have been designated as NJSLEDS users, also known as Points of Contact (POCs).

If you haven't received your credentials by the end of the day on July 7, please follow these steps:

  1. Check your spam or junk folder. The welcome email will come from the NJSLEDS system (noreply@salesforce.com on behalf of SLEDS) on the day your account is created.
  2. Confirm your access. Only designated users will receive login credentials. Please check with your Web User Administrator (WUA) or district data lead to confirm that:
    • You were submitted as a NJSLEDS user for at least one submission
    • Your correct email address was included in the request
  3. Contact the NJSLEDS Help Desk. If you are a designated NJSLEDS user and did not receive your welcome email, please reach out to the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov or by calling 609-376-3970. Please include:
    • Your full name
    • District name, district ID, and county code
    • A brief note explaining you did not receive the welcome email

Reminder: WUAs and superintendents do not automatically receive access to NJSLEDS. Only official users will receive login credentials.


Q: Can I be added as an NJSLEDS user?

To request to update your district's users for NJSLEDS, your Web User Administrator (WUA) must submit a formal request via email. This ensure proper access, system security, and role-based permissions.

Please use the official NJSLEDS user change email template to submit your request to NJSLEDS@doe.nj.gov

Please note: All user updates must go through this process to ensure access is granted correctly and reflected in system communications.


Q: Can more than one person in my district have access to the NJSLEDS system?

Yes, but with limitations. Each district may have up to four (4) active user accounts in NJSLEDS at a time. This limit is in place to support system stability, manage Help Desk volume, and ensure focused onboarding during the soft launch.

For the July 2025 soft launch, all user accounts were submitted in advance through the NJSLEDS User Access Form, completed by each district's Web User Administrator (WUA) in May 2025. These designated users, also referred to as Points of Contact (POCs), will receive their login credentials beginning July 7, 2025.

If your district needs to replace one of your approved users, your WUA can email the NJSLEDS Help Desk to request the change. New users cannot be added beyond the four-user limit at this time.

Reminder: Login credentials are assigned to individuals and may not be shared.


Q: When will I receive NJSLEDS log in credentials?

All NJSLEDS login credentials for the July 2025 soft launch will be issued starting Monday, July 7, 2025.

Only users who were formally submitted through the NJSLEDS User Access Form in May 2025 by their district's Web User Administrator (WUA) will receive credentials. These designated users, also known as Points of Contact (POCs), will receive a welcome email from the NJSLEDS system (noreply@salesforce.com on behalf of SLEDS) with login instructions on or shortly after July 7. If your district did not fill out the User Access Form, login credentials will only be set up for the WUA as designated in CDS.

If you previously participated in a pilot and already have an NJSLEDS account, your access will remain active for the soft launch. You will not receive a new welcome email.

If you don't receive your credentials by the end of the day on July 8, 2025, please contact the NJSLEDS Help Desk.


Q: What should I do if my password isn't working?

Please contact the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov or 609-376-3970. Be sure to include:

  • Your full name
  • District name, district ID and county code
  • A brief note requesting a password reset

Check your inbox, spam, and junk folders for an email from donotreply-staging@doe.nj.gov with the subject line "New Jersey Statewide Longitudinal Education Data System (NJSLEDS) - Password Reset".


Q: As the Web User Administrator (WUA), can I create additional NJSLEDS user accounts for my team?

No. Only the NJDOE NJSLEDS team can create user accounts.

If your district needs to request access for additional users, you, as the Web User Administrator (WUA), must email NJSLEDS@doe.nj.gov.

Districts cannot create their own accounts. All access must be requested and approved through the NJDOE to ensure secure system access and role-based permissions.


Q: I can't log in. How do I reset my access?

Please contact the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov or 609-376-3970. Be sure to include:

  • Your full name
  • District name, District ID, and county code
  • A brief note requesting a password reset

Check your inbox, spam, and junk folders for an email from dontreply-staging@doe.nj.gov with the subject line "New Jersey Statewide Longitudinal Education Data System (NJSLEDS) - Password Reset".


Q: What roles exist in NJSLEDS and what access does each have?

All NJSLEDS users hve the same base role, called LEA user. This role gives users access to their district's information only. No one can see data from another district.

What each LEA user can do depends on the submission permissions they've been granted:

  • If a user has no submission permissions, they'll be able to log in and view general system features like the homepage, account settings, and dashboards, but they won't be able to upload or view submission records.
  • If a user has been granted permission for one or more submissions, they'll see and be able to upload data for those specific areas (ex., Student Management, Staff Vacancy, etc.).

If you're unsure which submissions you have access to, contact your Web User Administrator (WUA) or the NJSLEDS Help Desk for support.


Q: Can I use my NJ SMART credentials to log into NJSLEDS?

No. NJSLEDS and NJ SMART are completely separate systems with separate login credentials. Even if you have access to NJ SMART, you will need a new, unique NJSLEDS account. Login credentials for NJSLEDS will be sent to authorized users via email when your district participation begins during the soft launch period in July 2025.

Never attempt to log into NJSLEDS using your NJ SMART username or password. It will not work.



Q: How do I upload data into NJSLEDS?

Data must be formatted according to the submission-specific template and uploaded as a .CSV UTF-8 file. Ensure that all required fields are completed and formatted correctly to prevent errors.


Q: Will unresolved errors during the soft launch affect our district or be recorded in any way?

No. Errors found during the soft launch will not impact your district in any way. They are not used for compliance, accountability, public reporting, or monitoring.

The soft launch is a sandbox environment. It's a chance to explore the system, practice submissions, and identify any issues with your local setup. It's expected that users will encounter errors, including some that may be caused by system behavior. Your feedback during this time helps us improve the platform before statewide rollout.

You do not need to resolve every error unless you want to test how error resolution works.


Q: Why does error resolution feel complicated right now?

We know the current error resolution process can feel a bit clunky, especially managing templates and working across multiple files. During the soft launch, we're using the foundational upload process that keeps file validation tight, but we're actively working on improvements to make this smoother in future updates.

In the meantime:

  • Always use the original submission template to correct and reupload your data.
  • Do not try to reupload exported error reports—they're for reference only and won't be accepted by the system.
  • To correct errors, locate the records in your original file, make your changes, and reupload using that same format.

Q: Do I need to resolve every error in my file during the soft launch?

No. While we appreciate your effort in testing the error correction process, it's not necessary to resolve every issue, especially if you suspect the error is caused by the system. Focus on testing how the system works, not perfecting your submission.


Q: Some of these errors did not occur in NJ SMART. Why is that?

NJSLEDS is not a copy of NJ SMART. It is a modernized system with new logic, improved validations, and different requirements. There may be instances where certain issues were not flagged by NJ SMART as expected. In others, NJSLEDS may be flagging too aggressively while we fine-tune validation rules.

If you encounter an error that contradicts the submission handbook or feels unclear, please report it to the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov. We're actively reviewing those patterns to determine whether changes are needed on our end.



Q: What is the purpose of the NJSLEDS soft launch?

The soft launch, running from July 7 through July 31, 2025, is a statewide opportunity for districts to test submissions, review system behavior, and validate local processes in a sandbox environment before NJSLEDS becomes the official reporting system on September 2, 2025, replacing NJ SMART.

This is not an extension of the pilot phase. All districts, including those that did not participate in pilots, are invited to explore the system, try submitting data for each submission type available, and get comfortable with system workflows and error messages. Your feedback will inform final updates before the official launch in September.


Q: Do our submissions need to be error-free during the soft launch?

No. The soft launch is a testing and learning period designed to test system functionality, identify bugs, and collect your feedback. Your submissions do not need to be perfect, and you are not expected to resolve every error.

Submitting data with errors is encouraged. It helps identify where validation rules, documentation, or Help Desk guidance may need to be clarified. The soft launch is your chance to practice uploading data, see how errors are displayed, and understand how to connect them in your submission file.

There are no accountability consequences for mistakes during this period.


Q: Will errors during the soft launch affect our district?

No. Errors during the soft launch do not affect funding, accountability, QSAC, or public reporting in any way.

This is a sandbox environment intended for practice and learning. Submitting data that results in errors can actually be helpful to the NJDOE. It provides insight into system behavior and helps us improve support materials and validation logic.


Q: Is NJSLEDS replacing NJ SMART?

Yes. The NJDOE is replacing NJ SMART with NJSLEDS as the state's official data reporting system.

NJSLEDS offers a modernized, cloud-based platform with stronger data governance, improved submission workflows, and long-term flexibility to meet changing policy and compliance needs. Most sumbission file layouts remain the same to reduce disruption, but the overall system and infrastructure are new.

Districts should continue reporting to NJ SMART through August 29, 2025, with the full transition to NJSLEDS occurring on September 2, 2025.


Q: How do I know if my district is included in the soft launch?

All districts are included in the soft launch of NJSLEDS. This is a statewide preview window, open to every New Jersey public school district, regardless of pilot participation.

District NJSLEDS users, also known as Points of Contact (POCs), will receive instructions in late June outlining how to access the staging environment and begin submitting test data starting on July 7. Review the current POC list to see if you have been designated as an NJSLEDS user by your district's Web User Administrator (WUA).

If you are a designated NJSLEDS user and do not receive access details by the end of day July 8, please contact the Help Desk at helpdesk-sleds-staging@doe.nj.gov.


Q: What is the difference between the soft launch environment and the live system?

The soft launch environment is a sandbox version of NJSLEDS. It allows you to test submission workflows, explore functionality, and preview error behavior using real but unofficial 2024-2025 school year data. Submissions in this environment are not used for any state or federal reporting.

The live system will launch on September 2, 2025, and will be the official environment for statewide reporting.

Important: Do not update your SIS, source system, or NJ SMART based on soft launch data.

  • Use 2024-2025 End of Year data to test submission (except for Special Education, which should reflect Fall 2024 Snapshot data).
  • All soft launch data will be deleted before the system goes live.


Q: Can I call someone instead of emailing the Help Desk?

Yes. If you prefer to speak to someone directly, you can call the NJSLEDS Help Desk at 609-376-3970, Monday through Friday from 9am-5pm EST.

Help Desk staff are available to assist with login issues, error messages, submission questions, general system navigation, and more. However, for certain requests, like account changes or NJSLEDS designated user updates, you may still be asked to follow up via email for documentation and tracking purposes.

Email remains the preferred method for submitting technical questions and role-related requests: helpdesk-sleds-staging@doe.nj.gov.


Q: When should I use a secure email? How do I send a file securely?

If your message to the NJSLEDS Help Desk includes any of the following, please request a secure email first:

  • Personally identifiable information (PII) including (but not limited to) a student's name, SID, or date of birth.
  • A file attachment

Secure Email Process:

  1. Email the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov to request a secure email.
  2. You'll receive a notification from MOVEit Transfer with a username, temporary password, and link.
  3. Log into the secure portal and upload your message or file.

This ensures sensitive information is handled in compliance with state and federal privacy laws.


Q: During the soft launch, can I share a practice file with the Help Desk for review?

Yes. However, if your file contains real student or staff data, you must first request a secure email before sending the file to the NJSLEDS Help Desk.

To share a practice file safely:

  1. Request a secure email: Email helpdesk-sleds-staging@doe.nj.gov and ask for a secure message link.
  2. Watch for a MOVEit Transfer notification: You'll receive an email with a username, temporary password, and link to the secure portal.
  3. Log into the secure portal: Use the link to upload your file and message.

You must request a secure email if your message includes:

  • Any personal identifiable information (PII), such a student names, SIDs, or birthdates.
  • File attachments of any kind.

This process ensures your submission and email complies with state and federal privacy laws.


Q: My County District School (CDS) directory information is incorrect. How can I update it?

To correct County District School (CDS) directory information, please email cdshelp@doe.nj.gov and include your CDS code in the email.


Q: How can I find the County District School (CDS) directory?

The County District School (CDS) directory can be found on the Key Documents page.


Q: How long should I expect to wait for a Help Desk response?

The NJSLEDS Help Desk typically responds to inquiries within one to two business days. However, please note that during active testing periods, response times may be longer due to increased volume. We appreciate your patience as we work to support all participating districts as quickly and thoroughly as possible.



Q: Why can't I edit records directly in NJSLEDS?

NJSLEDS is a target system—it stores validated data for official reporting. It's not designed for direct editing. All records must be updated in your local source system (like your SIS or HR platform) and then reuploaded to NJSLEDS.

During the soft launch:

  • You can use test or real data, but edits must be made in your upload file (.CSV UTF-8).
  • If you're working with real data, do not update your source system based on soft launch results. This is a practice environment only.
  • Keep your soft launch files clearly labeled and separate from production files to avoid confusion.

Once NJSLEDS goes live on September 2, 2025, all official submissions will reflect the data in your source systems, so editing at the source will be required.


Q: Can I upload just one corrected record?

Yes. NJSLEDS allows you to upload a file that contains as few as one record or as many as several thousand. You can correct a single record by uploading a new file that just contains that record, provided it follows the appropriate format and includes the necessary identifiers.

This flexibility allows districts to correct issues without reprocessing the whole dataset. However, it's still important to ensure that each file meets submission standards and reflects the current state of your local source system.


Q: Why is my upload taking long?

Processing delays may occur when uploading large files or during high-volume periods.The development team is actively working to improve system performance. If you experiece prolonged delays, please notify the NJSLEDS Help Desk at helpdesk-sleds-staging@doe.nj.gov so the issue can be investigated further.


Q: Why doesn't NJSLEDS allow full vs. partial uploads?

NJSLEDS is intentionally designed to move beyond the "full" versus "partial" upload distinction used in NJ SMART. Instead, the system supports incremental uploads, meaning districts can submit data in any volume, at any time, without having to designate the upload type.

Each file submitted to NJSLEDS is treated as a standalone submission. The system processes each record based on its unique identifiers and either adds or updates the records accordingly. This appraoch simplifies the submission process, reduces confusion around upload types, and allows for more flexibility in correcting or updating data.

While this model may feel different at first, it aligns with the overall shift to a more modern, real-time data system. It also reduces the risk of accidental data replacement or overwrites that sometimes occurred in NJ SMART.


Q: What happened to Conflict-Owning and Conflict-Claiming?

In NJSLEDS, the terms "Conflict-Owning" and "Conflict-Claiming" have been retired and replaced with more intuitive, action-oriented labels:

  • Conflict-Owning is now referred to as Transfer Request, and the involved LEA is now the Associated District.
  • Conflict-Claiming is now referred to as Transfer Requested, and the involved LEA is now the Requesting District.

These updates are part of a broader effort to streamline terminology and clarify reponsibilities in the transfer resolution process. To learn more about this transition, please see our Transfer Requests landing page.


Page Last Updated: 06/15/2025