Households that participate in the Supplemental Nutrition Assistance Program (SNAP), the Temporary Assistance for Needy Families (TANF) program and the General Assistance (GA) program can request reimbursement for benefits that were stolen electronically after July 1, 2023.

Benefits may be electronically stolen in the following ways:

• Skimming means illegally attaching a device to a point-of-sale machine to steal EBT card information or a PIN.
• Cloning means copying stolen EBT card information to a new card. 
• Scamming means convincing someone to disclose their EBT card information, often by a fraudulent phone call or text message that pretends to be from an official government agency (commonly known as phishing.)

If you think your benefits were stolen electronically in any of the ways mentioned above, you must complete and return a Request for Replacement Form within 30 days of discovering your benefits were stolen and you must immediately re-PIN or replace your Electronic Benefits Transfer (EBT) card.

The form is available below for you to complete and submit online. You also can print it to mail or drop off in-person to your County Social Service Agency. Additionally, you can call your County Social Service Agency and complete the form over the phone.

• Request for Replacement of Electronically Stolen Benefits Form
• Solicitud de Reemplazo de los Beneficios Robados Electrónicamente

You have 30 days from the date you discovered the theft to submit a request form.

Be sure to immediately re-PIN or replace your Families First card to protect your remaining benefits.