Compliments / Complaints
How to file a complaint
Providing police services can often be a very difficult and complex job.
The Division of State Police recognizes that mistakes may be made and the actions of our troopers may fall short of expectations. The Division of State Police has established rules and regulations and standing operating procedures governing the professional and personal conduct of employees and acceptable work performance standards. These guidelines are designed to protect the well-being and the rights of all citizens and employees. The Office of Professional Standards will thoroughly investigate all reports of misconduct by troopers regardless of the source. Anyone who files a complaint against a trooper will be treated with courtesy and respect.
To make a complaint you may:
Call the Office of Professional Standards at our toll free recorded hot line: 1-877-253-4125, to speak to a representative Monday through Friday, between 9:00 am and 5:00 pm. After 5:00 pm leave a message. You will receive a return call during business hours from our office.
You may also email: OPSIntakeUnit@NJSP.org
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- Make your complaint in person, call Monday through Friday, 9:00am to 5:00pm, or write to the Commanding Officer at the Office of Professional Standards office located at:
810 Bear Tavern Road
Suite 310
West Trenton, NJ 08628
Telephone 1-877-253-4125
Fax (609) 882-2033 - Make your complaint in person or call Monday through Friday, 9:00am to 5:00pm, at the regional Internal Affairs Investigation Bureau offices located at:
IAIB Central
1350 Campus Parkway
Suite 102
Wall Township, NJ 07753-6821
IAIB North
20 Audrey Place
Fairfield, NJ 07004
973-227-0391
IAIB South
2201 Route 38
Suite 202
Cherry Hill, NJ 08002
856-482-5156 - Write a letter to the Superintendent of State Police or the Office of Professional Standards Supervisor at:
P.O. Box 7068
West Trenton, NJ 08628-0068
Fax (609) 882-2033 - You can also make a complaint in person to any supervisor at any State Police facility which will be supplied with brochures and Citizen Compliment/Complaint Forms.
- You can also make a complaint in writing to the:
Director of the Office of Law Enforcement Professional Standards
Department of Law and Public Safety
P.O. Box 080
Trenton, NJ 08625
Please include as much of the following information as you can remember:
- Date, time, and location of the incident
- Name(s) and badge number(s) of the member(s) involved
- Names, addresses, and telephone numbers of any witnesses
- Circumstances of the incident
Corrective Action
If the investigation indicates the trooper has committed a violation, corrective action commensurate with the severity of the violation will be taken. Mitigating circumstances may be considered by the Superintendent in determining appropriate penalties. Discipline under the rules and regulations will not be based on any employee's race, color, political affiliation, sex, disability, or age. Action taken by the Division may involve:
- Counseling (non-discipline)
- Remedial training (non-discipline)
- Written reprimand
- Suspension
- Reduction in rank
- Termination
After an investigation is completed, less severe discipline ( written reprimand and five or less days suspension) is administered directly by the Superintendent. More serious discipline (suspension for more than five days, reduction in rank, or termination) will be imposed if the trooper is found guilty at a disciplinary hearing. In the event the member is subject to a disciplinary hearing, the complainant and witnesses may be called to testify. They will be notified in writing by the Office of Professional Standards when the complaint has been resolved. However, the exact discipline imposed is a confidential personnel matter and will not be revealed to the complainant. Members of the Division can appeal the Superintendent's decision. The Division of State Police has established procedures for members to follow in filing their appeals, just as it has established procedures to fairly and honestly investigate citizens' complaints.
You can call the toll free recorded hotline: 1-877-253-4125
Note: This hotline is strictly for compliments and/or complaints.
All other inquiries can be addressed by calling 609-882-2000.
