The Division of Pensions and Benefits has suspended all non-essential services due to precautionary measures related to COVID-19. Services deemed essential are being provided on a limited basis.
April 1 retirement benefits are being processed and will be distributed on the normal schedule.
The April 1 deadline for SHBP and SEHBP retired members to apply for reimbursement of Medicare Part B premiums has been extended until May 1, 2020.
The Division’s Call Center is operating with reduced staff on a limited schedule, Monday through Thursday, 8:00 a.m. to 4:00 p.m., closed Fridays. We are only accepting calls of an emergency nature that directly affect the health and welfare of our members or retirees. Callers should expect extended wait times. If your inquiry is of a routine nature, please do not call and contact us at a later date.
All in-person counseling services and in-classroom seminars and training sessions are suspended. A limited schedule of Webinars remains available.
For help with MBOS logon or passwords, contact the MyNewJersey help desk, or see the MBOS instructions in our video gallery below.
For SHBP or SEHBP provider or claim questions, please contact the medical plan directly using the number found on your medical plan ID card.
MBOS For Registered Users
If you are already registered for MBOS, you can log on using the Login button wherever you see "Access My MBOS Account."
MBOS Registration for First-Time Users
Before you can use MBOS you must register with both MBOS and the myNewJersey website. Registration for MBOS requires several steps.Be sure to read the registration instructions.
Note: Members who registered with MBOS as employees have automatic access to retiree MBOS applications when retired. Just log on to your existing MBOS account.
Retirees who were registered with MBOS as employees have automatic access to retiree MBOS services upon retirement. Just log on to your existing MBOS account using the Login button wherever you see "Access my MBOS Account."
Retirees who are new to MBOS must register with both MBOS and the myNewJersey website.
MBOS Information and User Guides
Registration Instructions and Log on Help
Related Videos - to see more videos, please refer to our video library
Applying for a Pension Loan
SHBP/SEHBP Horizon Health Guides
MBOS Login Issues Part 1: Forgot Your Login ID or Password