Who We Are
If you have a State tax problem that you’ve been unable to resolve through normal channels or that is causing you “undue hardship”, you can request assistance from the Division’s Office of the Taxpayer Advocate (OTA).
The OTA can only assist if your problem is a result of a determination made by the Division of Taxation. The OTA can’t assist with problems that result from a determination or action of another State department or agency or from tax notices or determinations that were issued by the Internal Revenue Service (IRS). If you received a notice from the IRS and you’d like to contact their Tax Advocate Service (TAS) for assistance, please visit their website at TAS – Your Voice at the IRS.
The OTA can’t be a substitute for, or circumvent or replace, established procedures or the formal appeals process. It is only when those procedures don’t work properly that the OTA can help.
The OTA also identifies and then proposes solutions and changes to broad-based systemic problems that increase the burden on, or create problems for many taxpayers. If you have information about a systemic issue that might affect a significant number of taxpayers, we’d like to hear about it. If needed, the OTA will recommend administrative or legislative changes to resolve and/or relieve identified systemic problems.
Please visit the following web pages for information regarding:
NJ Taxpayers' Bill of Rights
Preparing for Your Protest and Conference in New Jersey
NJ State Tax Audit – Your Rights and Responsibilities
Collections and Enforcement
Overview of the OTA
The OTA is never your first step in resolving your tax problem. You and/or your representative must have tried to resolve your tax problem with the Division on your own before contacting. Many tax issues can be resolved through the Division’s Customer Service Center (CSC). See Customer Service Center for more information about the CSC, including the Tax Practitioner’s Hotlines.
The OTA does not limit cases that we accept by tax type, provided our case acceptance guidelines are met.
Our office will work with appropriate Division personnel and you (or your representative) to resolve issues as quickly as possible.
What we can do:
What we can’t do:
NJ EITC Issues
If you’ve already submitted documents to the Division to verify your NJ EITC claim, you’ll need to allow additional time to receive a response. We can only assist when you’ve experienced a delay of more than 90 days to receive a response.
We can’t accept refund status inquires for any tax year unless:
Contact us to:
How to contact the Office of the Taxpayer Advocate (OTA)
State of New Jersey
Division of Taxation
Office of the Taxpayer Advocate (OTA)
P.O. Box 240
Trenton, NJ 08695-0240
Fax: (609) 984-5491