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What is My NJ511?
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A. |
My NJ511 is a free service that notifies subscribers
of accidents, incidents and construction on state highways
and toll roads they choose. Alerts are sent to subscribers' cell
phones, PDAs or e-mail accounts.
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Q. |
What type of devices will accept My NJ511 sent
messages?
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A. |
Subscribers must confirm that their device's service provider supports e-mail or Short Message Service (SMS) and that their personal accounts include this capability. SMS messages
are limited to 160 characters due to the limitations of many
cellular phones.
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Q. |
How do I subscribe?
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A. |
Subscribing to My NJ511
is easy! Follow these step by step directions:
- Click "New User"
- Enter a Username and Password
- Enter a valid e-mail address in at least one of the addresses
- Click "Submit"
The information gathered for this service remains private. For more information, please refer to our privacy notice.
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Q. |
What is a Profile and how many
can I have?
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A. |
A Profile is a route that is used to reach a destination. A subscriber
to My NJ511 can maintain up to 10 profiles. Each profile
can contain a maximum of three roadways.
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Q. |
How do I determine my Profile?
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A. |
A typical Profile would take you from your home to
your office.
For example, if you lived in New Brunswick and commuted to
Jersey City, your profile could be:
- NJ Turnpike from Interchange 9 to Interchange 14
- NJ Turnpike Extension to the Holland Tunnel
Under this scenario, you can select sections or roads,
the time of day as well as the days
of the week.
- Choose "Roadway"
- Choose the "Start Point" and "End Point" for your first segment.
- Click "Add"
- Choose the "Start Point" and "End Point" for your second segment.
- Click "Add"
- Choose the "Beginning" and "Ending" timeframe for which you would like to receive traffic alerts.
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Choose the days of the week on which you would like to receive
alerts.
- Select the delivery method for your alerts. You may choose e-mail
or an SMS message to your cell phone.
- Name your profile. Use a name that you can easily remember
such as "Work" or "Daily
Commute."
- Check the "Activate" box and then click "Submit."
You will receive real time information on incidents, contruction and congestion delays during this timeframe.
The New Jersey Department of Transportation (NJDOT) is not responsible
for inadvertent errors, omissions or delayed delivery of
My NJ511 alert messages.
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Q. |
Can you send My NJ511 alerts to more than
one e-mail address or mobile device?
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A. |
My NJ511 allows an individual to create a profile
with one or two notification addresses. Alerts can be sent to
multiple notification addresses if the user sets up separate profiles in his or her account that cover the same segment but have different notification addresses or if the user creates separate accounts.
SMS messages are limited to 160 characters due to the limitations
of many cellular phones.
Please note that each e-mail address registered to My NJ511 may
be associated with only one account. |
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Q. |
Can I receive My NJ511 alerts to both an e-mail
address and Text (SMS) messages?
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A. |
Yes.
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Q. |
Are delivery charges associated with SMS and pager messages?
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A. |
Standard text message rates apply - this is not a NJDOT fee. NJDOT does not charge for delivery.
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Q. |
How many devices/e-mail addresses can I sign
up?
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A. |
Subscribers may provide two notification addresses per
account.
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Q. |
I subscribed, but I entered the wrong e-mail
address. What should I do now?
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A. |
You may log in to your My NJ511 account using
your username and password and select the "User Preferences"
menu option. You may change your e-mail address in this menu
area.
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Q. |
I subscribed, but I want to change my profile's routes,
days or times. What should I do now?
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A. |
Log in to your my My NJ511 account using
your username and password. You will find a
list of profile(s) that you have created. You must select
the "Edit" button next to the profile name that
you wish to change. Your profile details will
be displayed for editing purposes.
In order to change a route, remove the route(s) about which you
no longer desire notification. Add new route(s) about which you wish to receive notification.
In order to change your days for notification, select the
day(s) that you wish to change.
In order to change the time period for which you would like to be notified, select time(s) from the dropdown
menu. When you have changed the days and/or times, select the "Submit" button.
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Q. |
Is there a way to confirm my
subscription to My NJ511?
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A. |
No, but you may log in to your account
and review the information.
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Q. |
How do I retrieve a forgotten
Username or Password?
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A. |
Go to the My NJ511 login page.
- Select the "Forgot your Username or Password" link.
The system will require a notification address that matches
a notification address of your account.
- Enter the e-mail address and select "Submit."
The system will notify you of your Username and Password
via the address you provided.
The password can be readjusted after you log back
into the system by accessing the "Change Password" feature.
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Q. |
How do I unsubscribe from My NJ511
alerts?
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A. |
Log in to your My NJ511 account with your Username and Password. Select the "Unsubscribe" option.
Confirm your desire to unsubscribe.
Upon confirmation, My NJ511 will stop contacting you within
24 hours.
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Q. |
My e-mail address has changed.
How can I continue to receive My NJ511 alerts?
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A. |
You may log in to your My NJ511 account with your Username
and Password, select the "User Preferences" option and change
your e-mail address.
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Q. |
What will happen to personal
information that I provide?
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A. |
The information is stored in a database for
notification purposes only. See our privacy notice for full details.
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Q. |
I am not receiving the My NJ511
alerts. Why?
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A. |
You can start receiving alerts by taking the following steps:
- Check your profile(s) and ensure
that the profile is active and covers your preferred alert area and time period. If the profile
appears to fit these criteria, please provide specific information in the Feedback area
of My NJ511. NJDOT will
investigate the situation.
- If you viewed alerts in
the Alert Log but did not receive the alerts in your notification account, your notification account may have rejected the messages. You may wish to contact
your service provider and state that you did not receive alerts that were sent to your from alerts@MyNJ511.info.
- Check your SPAM folder to see if your Internet Service Provider (ISP) is filtering
the messages. Follow your ISP's instructions
in order to prevent your ISP from filtering the messages.
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Q. |
How do I prevent SPAM filters
from blocking My NJ511 alerts?
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A. |
- Inform your provider
that you have signed up for the MyNJ511.info notification
service and would like to ensure that the alerts are delivered, rather than intercepted as SPAM.
- Add MyNJ511.info to your address book. Many providers do not
filter messages from addresses found in your personal address
book.
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Q. |
My SPAM filter is blocking My NJ511 alerts. What should I do?
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A. |
Most notification providers allow you to specify a domain, such as MyNJ511.info, as non-SPAM. Follow your notification provider's
directions or contact your notification provider on this issue.
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Q. |
My e-mail provider will not allow
My NJ511 alerts. What steps should they take to make sure
alerts are not treated as SPAM or deleted completely?
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A. |
Your notification provider should ensure that
it is following its process for white-listing MyNJ511.info.
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