Official Site of The State of New Jersey
FAQ: Troubleshooting our online system
If you're having trouble with your online account, including your password, we can help.
Your online account allows you to submit an application for Unemployment Insurance benefits and certify to receive weekly benefits. You can also view your claim status and account balance, make changes to your direct deposit account, update your address and phone number, and get form 1099-G so you can file your taxes.
You can request a new PIN by submitting a PIN reset request through your online account.
You must have your Claimant ID to submit a request. Your Claimant ID can be found on written notices including the 'Unemployment Insurance Instructions & Appointment Notice' or the 'Unemployment Insurance Appointment Notice.'
It may take 1-2 days for your PIN reset request to be processed. Once the request has been completed, you’ll receive a confirmation email from ui-noreply@dol.nj.gov.
Do not submit multiple requests as this may delay processing time. If you cannot find your Claimant ID, contact the call center at 732-761-2020.
Your username is the email address you used to file your claim. If you forgot your password, you can reset it here. Instructions on how to reset your password will be sent to the email address we have on file. Keep in mind, you will be asked to answer your security questions exactly how you entered them when creating your account. This means you have to use exact spelling, dashes, and spaces.
If that doesn't help you, or if you forgot the answers to your security questions, submit a message through our new online form. Fill in first page of the form, and click "Next." Select “Trouble Creating an Account (Password Reset)" to submit a request to reset your password. After we review your request, we will email instructions so you can reset your password and/or security questions.
To update the information used to access your online account, go to Update Account. NOTE: Changing this profile information WILL NOT update contact information that's linked to any Unemployment Insurance application or claim. To do that, sign in to your account and Update Address/Telephone.