Official Site of The State of New JerseySupport Coordination Information
Support Coordination is a Division-funded service that assists individuals in gaining access to needed program and State plan services, as well as needed medical, social, educational and other services.
Subscribe to the Support Coordination Listserv
2025 Fiscal Intermediary Transition (PPL to Acumen)
Support Coordination Update Webinars
Support Coordination Agency Update Webinars occur the second Thursday of the second month of each quarter from 1:00 pm - 2:00 pm.
- August 14, 2025, 1-2 p.m. Register for the Aug. 14 SCA Update Webinar
- November 13, 2025, 1-2 p.m. Register for the Nov. 13 SCA Update Webinar
Support Coordination Trainings
May 2025
- DDD Trainings for Support Coordinators: May 2025
- College of Direct Support Trainings for Support Coordinators: May 2025
Ongoing Through The Boggs Center
Support Coordinators are reminded that additional trainings are available through The Boggs Center. To see training topics and dates, and to register, go to The Boggs Center’s Online Registration System.
Apply to Become an SC Agency
To become a DDD/Medicaid-approved Support Coordination Agency, an agency must apply to become a provider by completing the Combined Application to Become a Medicaid/DDD Approved Provider.
Prior to submitting the application, agencies interested in providing DDD-funded Support Coordination services must do the following:
- Review the Division's revised Conflict-Free Policy (Revised 1/2022)
- Submit an Agency Letter of Interest and an Agency Conflict-Free Policy (both on agency letterhead) to the Provider Helpdesk: DDD.ProviderHelpdesk@dhs.nj.gov
Documents and Forms
Guidance and Tools
- Best Practice Guide (May 2025)
- ABC Care Management Manual (April 2025)
- Avoiding Service Gaps
- Claiming for Support Coordination Services for Individuals Enrolled in SP or CCP-FFS
- Communication Protocol
- Community Care Program (CCP) Fact Sheet
- Directory of DDD Helpdesks
- Electronic Signature (e-signature) Fact Sheet
- Email Validation Process: SC Training (11/28/2018)
- Entering Supported Employment–Individual Employment Support Services Into the ISP
- EVV Checkbox Quick Reference Guide
- EVV Checkbox Communication to Support Coordination Agencies
- EVV Guidance for Support Coordination Agencies
- Guidance on Waiver Program Transitions
- Independent Living Discussion Tool
- Money Follows the Person (MFP) Interruption Report
- Provider Search Quick Reference Guide
- Seeking Out Support (SOS) Form Now available in iRecord!
- Tips for Preparing an ICM Referral
- Transitioning Individuals from Institutional Settings
- Transportation Services in Fee for Service
- ISP Signature Page Frequently Asked Questions
Guardianship
- Request for Guardianship Recommendation
- Bureau of Guardianship Services (BGS) Referral Form
- Family Information Sheet
- Bureau of Guardianship Services Referral Form Work Instructions
Incident Reporting
Request Forms
- AT/EM Evaluation Request Form
- AT/EM/VM Purchase Request Form
- Community Care Program Waiting List Request Form
- Community Inclusion Services/Individual Supports 15-minute Rate Request Form
- Community Transitions Unit Case Transfer Form
- Early Retirement Request
- Enhanced Reasonable and Customary Wage Request
- Goods and Services Request Form Instructions
- Goods and Services Request Form
- Human Rights Committee Referral Form
- ICD-10 Diagnosis Change Request Form
- ICF/ID Referral Form
- Intensive Case Management (ICM) Referral
- Retroactive Change Request Process
- Retroactive Change Request
- Single Passenger Rate Transportation Request
- Supported Employment Funding Request
- Voluntary Discharge from DDD Services
- Waiver Program Disenrollment Request
- Waiver Program Transfer Request
DDD Resource Team Consultation Request Forms
- Board Certified Behavior Analyst (BCBA) Consultation Form
- Registered Nurse (RN) Consultation Form
- Speech Language Pathology (SLP) Consultation Form
Residential Placement Forms
iRecord Access
Support Coordination Agencies approved to provide Support Coordination services can request access to the iRecord. For the initial request for iRecord access, the Support Coordination Supervisor must complete the iRecord Request Form, scan it, and email it to DDD.ITREQUESTS@dhs.state.nj.us. A username and temporary password will be sent to the Support Coordination Supervisor, including instructions on re-setting the initial temporary password.
After the initial account is set up, the Support Coordination Supervisor can log into the iRecord and request additional users.
Plan Development and Monitoring
- Addressing Enhanced Needs Form
- Continuation of Prevocational Training Justification
- DDD Mental Health Pre-Screening Checklist
- DVRS Referral Guidelines
- Employment Determination Form – (F3)
- Employment Non-Referral Form to DVRS or CBVI – (F6)
- Employment Forms Instruction Guide – F3 & F6
- HIPAA Authorization to Disclose Protected Information
- ISP Plan Reviews: Guidance for SCAs (Feb. 2025)
- ISP Review Checklist for Support Coordination Supervisors
- ISP Revision and Notification Form
- ISP Worksheet for Day Habilitation Providers
- ISP Worksheet for Residential Providers
- Medicaid Eligibility Troubleshooting Form
- Participant Enrollment Agreement-English
- Participant Enrollment Agreement-Spanish
- Participant Rights and Responsibilities-English Now embedded in the ISP!
- Participant Rights and Responsibilities-Spanish
- Support Coordinator Monitoring Tool – Monthly
- Support Coordinator Monitoring Tool - Quarterly and Annual
- Support Coordinator Monitoring Tool – Work Instructions
SC Agency Requirements
Publications
- Quick Reference Guide to Support Coordination Agency Staff Requirements
- Staff Qualifications Tool for Support Coordination Agencies
Video Summaries
- DDD Communication: Methods and Expectations for SCAs
- Overview of Monitoring and Evaluation for SCAs
- Support Coordination Agency Staff Roles
- Policy Requirement #1: Introduction to DDD Policy Manuals
- Policy Requirement #2: SCA Policy Manual Requirements
- Policy Requirement #3: SCA Quality Improvement and Customer Satisfaction
- Policy Requirement #4: SCA Staff Qualifications
- Policy Requirement #5: SCA Claiming and Deliverables
- Policy Requirement #6: Waiver Eligibility and Enrollment
- Policy Requirement #7: SCA 24-hour Availability
- Policy Requirement #8: SCA Reporting Responsibilities
SC Update Newsletters (monthly)
2025
- Support Coordination Update: Issue 2025-01 (January 2025)
- Support Coordination Update: Issue 2025-02 (February 2025)
- Support Coordination Update: Issue 2025-03 (March 2025)
- Support Coordination Update: Issue 2025-04 (April 2025)
- Support Coordination Update: Issue 2025-05 (May 6, 2025)
- Support Coordination Update: Issue 2025-05.3 (May 21, 2025)
2024
SC Update Webinars (quarterly)
2025
2024
- February 2024 Slide Deck | February 2024 Recording
- May 2024 Slide Deck | May 2024 Recording
- August 2024 Slide Deck | August 2024 Recording
- November 2024 Slide Deck | November 2024 Recording
2023
- February 2023 Slide Deck | February 2023 Recording
- April 2023 Slide Deck | April 2023 Recording
- June 2023 Slide Deck | June 2023 Recording
- August 2023 Slide Deck | August 2023 Recording
- October 2023 Slide Deck | October 2023 Recording
- December 2023 Slide Deck | December 2023 Recording
2022